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Raoul Cooper

Senior Design Manager, Digital Airport, British Airways

My quest is to humanize technology - to have it as a graceful enabler for the customer, resulting in a truly seamless journey for each and every customer of British Airways. I have worked in technology systems for many of my 20 years at British Airways and have spent the past 5 furthering a revolution in identity and automation – all with a clear focus on how it will work for the customer.