Antoine has 24 years of airline/airport experience at the management level in Operations, Marketing and Finance.
On the airline side, he worked for Canada 3000 airlines where he managed operations for Montreal and certain other regions. He later worked for at Air Canada’s Corporate Real Estate department, managing the airline’s real estate installations for different cities, as well as rates and charges at different airports. On the airport side, he joined Aéroports de Montréal’s (ADM) Business Development department in 2003, having as his main objective the identification of new types of products, services and technologies to be introduced at Montreal-Trudeau International Airport to improve passenger processes and increase revenues.
He joined ACI World as Director, Facilitation and IT in early 2015 to provide guidance and support to the airport community in terms of standards, recommended practices and industry collaboration. He helped identify how to best improve passenger processes and the overall travel experience while ensuring safety at all touchpoints of the journey. His responsibilities also include the ACI Airport Service Quality (ASQ) programmes, which help airports benchmark their performance in passenger service and gain a better understanding of passengers’ needs.