1440 - 1730  Insight session: Transforming the passenger experience at every step of the journey

Moderator: Vinoop Goel, Regional Director for Airport, Passenger, Cargo & Security Asia Pacific - IATA

Imagine the journey in years to come, as well as the airlines and airports that provide it. What will they look like and what role will new technologies have played in their creation? How might digital transformation help to bring about a new joined up journey for all, and recreate an improved passenger journey - whether before, after or on the day of travel.

  • 1450 - Putting passengers at the heart of everything
    Tan Lye Teck, Executive Vice President, Airport Management - Changi Airport
  • 1510 - Best practices and strategies for a seamless passenger experience
    Radin Asrul Adza, General Manager, IT Division – Malaysia Airports
  • 1530 - Break
  • 1600 - Pulling it together - integrating technology throughout the passenger experience
    Adrian Ching, Vice President Airport Solutions - SITA
  • 1620 - A resolution to eliminate lost baggage
    Kim Younkyung, Regional Manager, Airport, Passenger, Cargo & Security, Asia Pacific – IATA
  • 1640 - Panel discussion
    Additional panelists: 
    Pikri Ilham, VP Ground Services - Garuda Indonesia
    Antoine Rostworowski, Deputy Director General, Programmes and Services – ACI World
    Steve Diamond, Business and Information Services Manager – Adelaide Airport