2018-04-18 16:00:00
1445 - 1730  Insight session 1: Transforming the passenger experience at every step of the journey

Moderator: Vinoop Goel, Regional Director for Airport, Passenger, Cargo & Security Asia Pacific - IATA

Imagine the journey in years to come, as well as the airlines and airports that provide it. What will they look like and what role will new technologies have played in their creation? How might digital transformation help to bring about a new joined up journey for all, and recreate an improved passenger journey - whether before, after or on the day of travel.

  • Putting passengers at the heart of everything
  • Pulling it together - integrating technology throughout the passenger experience

1600 - 1630 break

  • A resolution to eliminate lost baggage

Panel discussion