14:00 Tomorrow's digital agenda - smooth operations
Moderator / introduction: Joe Leader, CEO, APEX (Airline Passenger Experience Association) & IFSA (International Flight Services Association)
Tiffany Misrahi, Community Lead, Head of Aviation, Travel & Tourism Industries, World Economic Forum
Susan Doniz, Group Chief Information Officer, Qantas Airways Limited
Brian Cobb, VP, Customer Experience, Cincinnati / Northern Kentucky International Airport (CVG)
Tomorrow will be different. Our speakers consider the digital agenda for tomorrow’s industry. What progress has been made to date, what are the strategic priorities and what might our digital future look like? In considering the thinking, trends and technologies that will bring about the digitization of air transport, we look at how a transformed industry will do things better to redesign operations and improve passenger journeys – whether before, after or on the day of travel.