18:10 Technology industry partners
Bridging the personalization gap
Adnan Saulat, General Manager & Travel Industry Specialist, Mindtree
There is a lot of talk about personalizing the message and offers to your customers but sadly the research shows that companies are not even identifying the customer correctly, instead using multiple marketing tools to bombard the customer with competing offers across channels. In this session, we see how big data & AI/machine learning can be applied for identification, omni-channel targeting and servicing the next generation of customers with personalization use cases across all passenger touchpoints using recommendation engines and intelligent travel assistants like chatbots and AI powered voice services.
Modernization of airports through smart IT
L V Sridhar, SVP & Project Director (AOCC), NIIT Technologies Ltd
Details to follow