Insight papers

Hot topics in air travel

Welcome to a new series of thought leadership pieces to replace our New Frontiers papers. Called Insight papers, they will be short, bite-sized pieces covering hot topics in air travel.

Connecting to passengers: are beacons the breakthrough?

Connecting to passengers: are beacons the breakthrough?

Beacons, as they are known, continuously broadcast a signal giving shoppers additional product information, directions around the store and even enabling hands-free payments - so no more queuing.

Is wearable computing the next big thing in air travel?

Is wearable computing the next big thing in air travel?

Technology observers are touting it as the next big thing that could re-define how we use and interact with information, but can wearable technology benefit air travel?

Can mobile wallets give NFC a kick-start?

Can mobile wallets give NFC a kick-start?

Mobile wallets are expected to be the next big thing that will persuade consumers to leave their plastic cards at home. They aim to provide a means of payment that can be used on-the-go both online and in the real world. But what are the hold-ups? And is NFC the answer?

Big data: a big boost for ancillary revenues

Big data: a big boost for ancillary revenues

Big data analytics is making it possible for airlines to customize the experience for every single passenger. Rapid advances in data mining, coupled with new generation mobile and web capabilities, foreshadow a more sophisticated era of data-driven personalization through direct channels.

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