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Community Messaging for Airport Operations

Quick and secure access to data


Messaging plays a vital role in supporting core airport operations such as passenger and baggage handling and aircraft turnaround. It also enables the exchange of operational messages between airlines, airport operators, handlers, catering companies and other partners.

SITA’s Community Messaging for Airport Operations allows your airport to benefit from quick and secure access to the data you need to ensure smooth operations.


SITA’s Community Messaging handles more than 30 billion operational messages per year, while serving over 2,400 organizations within the air transport community (ATI). Our unique presence at airports worldwide gives us unprecedented access to operational data from the vast majority of airlines, airports and ground-handlers.


Community Messaging can be tailored to your airport’s specific requirements. SITA’s ready-to-use transformation services are ideal for companies that want to deploy or develop modern applications without Type B or EDI capabilities but requiring ease of information integration. SITA’s end-to-end messaging solution and data-integration capability allows us to ensure global compatibility with your partners and 99.99% service availability.

How it helps

Stay connected – today and in the future

Community Messaging for Airport Operations benefits all airport business areas, from airline head-offices to their outstations and from airport operators to ground handlers, catering companies and limousine services.


  • Quicker billing with accelerated data processing
  • Improved data quality and increased data visibility
  • Message delivery and transformation from one supplier
  • Time and labor savings


  • Type X connection – via Internet or private IP VPN path
  • SITATEX Online – web-based version of the ATI’s leading messaging PC software solution
  • Message transformation service– from Type B into tagged XML structure

See how SITA Community Messaging helps airports with the exchange and integration of business-critical data, supporting the airport’s planning and operations processes, while providing access to the largest community of ATI companies and organizations.


Why us?

SITA hosts the largest ATI community, with more than 2,400 members. Thanks to our unique presence at airports worldwide, we can retrieve operational data from most airlines, airports and ground handlers. Our field agents can promptly act on site wherever airlines operate.

Our SITATEX portfolio and SDK capabilities are unrivaled, especially for small and medium-size players.

Our ready-to-use transformation services are ideal for companies that want to deploy or develop modern applications without Type B or EDI capabilities and ease information integration.

SITA’s fully managed service with 24/7 coverage allows you to focus on your core business rather than IT.

SITA Global Services (SGS)

Community Messaging for Airport Operations is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact our services.


Use cases

Community Messaging for airport operations

Allocate resources efficiently, bill customers correctly, and inform passengers in a timely manner.
Read the use case

Community Messaging: the backbone of the ATI

Operational messaging is an invisible - but critical - aspect of doing business in the air transport industry (ATI).
View the video
Use cases

Community Messaging for airline commercial operations

pdf - 198 kb
Cost-effective delivery of Type B messaging traffic.
Use cases

WorldTracer Baggage via Type X

pdf - 190 kb
Improve the passenger experience with real-time information and mishandled bags.
Connect with us