Smoother, faster online business applications
SITA Application Performance and Service Management optimizes and manages end-to-end communication infrastructure and applications with a focus on end-user performance. It enhances the end-user experience of your online applications and keeps you in pace with market-leading technology.
The Application Performance component improves the performance of e-commerce portals to enhance productivity globally. It uses market-leading technology from Riverbed, CDNetworks and Dynatrace and integrates them seamlessly into communications platforms, data centers, airport locations and outstations. Application Performance leverages market leading products and services tailored to your business to ensure your applications achieve optimal performance and faster adoption by end-users.
Our Service Management component optimizes your network by enabling performance adjustment and business applications to meet your expectations. It has an exemplary implementation track record for service management infrastructure in emerging markets and BRIC countries.
Whether you are looking to reduce the costs of customer service, modernize your airline, expand your routes, provide a connected passenger experience or acquire new generation aircraft, Application Performance and Service Management helps you address your strategic imperatives.
Application Performance and Service Management helps to grow your market via the e-commerce portal, improves company-wide productivity initiatives, and deploys IT cost-saving initiatives such as data center and server consolidation – without compromising performance for outstation users. It also improves and streamlines your processes at the airport, including delivery of engineering applications and heavy content to aircraft.
Application Performance and Service Management is feature-rich and comes with:
Only SITA provides a single operational interface for the entire Application Performance and Service Management portfolio. It integrates seamlessly with SITA’s other Communication and Infrastructure Services (CIS) platforms such as Regional Internet Gateway (RIG), AirportHub communications and the ATI Cloud.
SITA’s global reach for service management and optimization services is unmatched – especially in emerging markets and BRIC countries. We have the capacity to provide integrated service management across your entire infrastructure – end-to-end with ATI-specific needs in mind.
SITA Global Services Application Performance and Service Management is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.
Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services. SGS command centers and the Cloud Center of Excellence are dedicated to ensuring SITA’s Cloud Services fully support network availability and end-to-end response time requirements.