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Airport Management

Integrated operations management system

Overview

Operating an airport demands the timely allocation of workforces and assets and the ability to make the right decisions at the right time to keep things moving.  SITA Airport Management is a suite of integrated software applications that support and enhance airport operations from landside to airside, from landing to take off.

What makes Airport Management special is its ability to take control of your airport operations from a central point. From service level agreements (SLAs) to passenger communications, from generating billing charges to real-time management of fixed and mobile resources, SITA’s Airport Management gives you the freedom to plan your operations the way you want.

Airport Management enables airport operators to be proactive and simplifies their day-to-day tasks. It provides them with an effective way to share information with their stakeholders enabling common situational awareness and supporting processes for working together. SITA Airport Management encompasses:

  • Core airport operational database (AirportCentral)
  • Scheduling, capacity planning and resource management (AirportResource Manager)
  • Dynamic, flight information display system (AirportVision)
  • Audio and visual public address system (AirportVoice)

Whether you operate multiple airports, or one, SITA’s Airport Management gives you greater control of your operations, simplifying complexity and facilitating collaboration. Airport Management gives you the flexibility to adapt to the demands of the day and drives improved business results and profitability.

Clear view is vital

With close to 150 airports in 31 countries, it is vital that we have a clear view of our operations at all times as well as the ability to respond to changes as they happen….  The system from SITA supports us by providing all the information we need to decide on how best to deploy our resources while enabling our operations teams to respond proactively to changes in our operating environment.

Steve Rick, SVP Support Services, Menzies

Better decisions with Airport Management

How it helps

Balance operational efficiency with business results

With continuing growth in aircraft movements and passenger travel, airports are potential bottlenecks. Failure to optimize and increase airport capacity is a recipe for failure.

To ensure success, SITA’s Airport Management helps you to:

  • Implement a robust and efficient operational planning
    Airport Management’s scheduling and ‘what if’ scenario simulation ensures support for every operational flight planning and management processes.
  • Proactively control real-time operations
    Airport Management enables prediction of events, automatic triggering of tasks and real-time intelligence for timely decision-making. These help you to improve planning and operations, minimize disruptions and optimize your mobile workforce, equipment and infrastructure.
  • Continuously  improve business results
    Airport Management helps you optimize performance and revenues with real-time dashboards, targeted advertising, accurate billing, definitions of key performance indicators (KPIs) and predictive analytics based on ‘what if’ billing scenarios.
  • Enable systems integration and collaboration
    Airport Management integrates and simplifies your infrastructure and data, facilitating collaboration with all airport stakeholders.
  • Access a fully customizable interface
    The Airport Management applications allow customization and offer self-configuration capabilities that will adapt the graphical user interface to the operator's needs, on his desktop or on mobile devices.

Why us?

Unlike traditional airport management systems that have a single goal of operational efficiency, SITA has evolved Airport Management to the next level of intelligence, balancing operational efficiency with business results. Only SITA can provide a full airport resource management from landside to airside, from landing to take-off.

We own, control and support all of the components of our integrated Airport Management solution. Some of our unique features include:

  • Operational irregularities identification
    Dynamic dashboards draw users’ attention to disruptions and critical irregularities.
  • Business results control
    Analytic charts give business process owners visibility on how operational decisions may impact SLAs and any other business drivers that are important to the airport.
  • Scenario modeling capabilities
    Business rules can be activated to support airport processes under the many different scenarios you face.
  • System agility
    The applications allow automation and proactivity through self-configuration of the graphical user interface on desktops and mobile devices.
  • Integrated multimedia information distribution
    Audio and video components allow synchronization of passenger announcements with digital signage and way finding.

SITA Global Services

Airport Management is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Resources

Use cases

Airport Management

pdf - 185 kb
With frequent changes to seasonal flight schedules, your handling workforce must meet the demands of operational disruptions. SITA Workbridge solutions import flight schedules, manage service standards, and prepare for "what if" scenarios.
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Use cases

Passengers with reduced mobility

pdf - 155 kb
Airports throughout the EU must conform with legislation in relation to the assistance of passengers with reduced mobility (PRM). At the same time, the demand for special services and VIP treatment is increasing and must be balanced. Delivering on both fronts inevitably means additional staffing and costs, but SITA WorkBridge can help pull everything together.
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Use cases

Passenger communications

pdf - 153 kb
The most successful airports spend countless hours creating comfortable environments for their passengers. The Com-Net Software solutions help you deliver an enhanced customer experience with clear audio, stunning visuals and the flexibility to answer your passengers’ most common questions – before they have to ask.
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