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Airport Management

Integrated operations management system

Overview

Increasing passenger growth coupled with capacity constraints means that operating an airport demands insight and collaboration for the timely allocation of workforces and assets as well as the ability to make the right decisions at the right time to keep things moving.

SITA Airport Management is a suite of integrated software applications designed to support and enhance airport operations from landside to airside, from landing to take off. With SITA Airport Management solution, you have access to real-time data to better anticipate, plan and control your operations, assigning assets and resources more effectively.

SITA Airport Management gives you control of all of your operations from a central point. From service level agreements (SLAs) to passenger communications, from generating billing charges to real-time management of fixed and mobile resources, including staff.

Our AODB underpins A-CDM ensuring all key stakeholders have access to the data and shared KPIs they need to efficiently manage their daily operations.

SITA Airport Management covers all your needs

  • AirportCentral - central repository of all flight data (AODB), aeronautical billing calculations, management of departure sequences and use of the runway, runway and apron management
  • AirportResource  Manager - fixed and mobile resources management (comprising of de-icing, runway capacity and passengers with reduced mobility), including staff
  • AirportVision - dynamic flight information display system combined with graphical, video and textual information
  • AirportVoice – public address and media manager system

When used in a multi-airport environment, our solution standardizes operations across multiple sites, multiple regions and multiple cultures – giving you greater control of your operations, simplifying complexity and facilitating collaboration.

Clear view is vital

With close to 150 airports in 31 countries, it is vital that we have a clear view of our operations at all times as well as the ability to respond to changes as they happen….  The system from SITA supports us by providing all the information we need to decide on how best to deploy our resources while enabling our operations teams to respond proactively to changes in our operating environment.

Steve Rick, SVP Support Services, Menzies

Better decisions with Airport Management

How it helps

Balance operational efficiency with business results

With continuing growth in aircraft movements and passenger travel, airports are potential bottlenecks. Failure to optimize and increase airport capacity is a recipe for failure.

To ensure success, SITA’s Airport Management helps you to:

  • Implement a robust and efficient operational planning
    Airport Management’s scheduling and ‘what if’ scenario simulation ensures support for every operational flight planning and management processes.
  • Proactively control real-time operations
    Airport Management enables prediction of events, automatic triggering of tasks and real-time intelligence for timely decision-making. These help you to improve planning and operations, minimize disruptions and optimize your mobile workforce, equipment and infrastructure.
  • Continuously improve business results
    Airport Management helps you optimize performance and revenues with real-time dashboards, targeted advertising, accurate billing, definitions of key performance indicators (KPIs) and predictive analytics based on ‘what if’ billing scenarios.
  • Achieve airport collaborative decision making (A-CDM) compliancy
    SITA is able to provide the mandatory modules, integration capabilities and consultancy to drive the organizational changes required to achieve A-CDM compliancy also according to EUROCONTROL definition.
  • Enable systems integration
    Airport Management integrates and simplifies your infrastructure and data, facilitating collaboration with all internal and/or external airport’s stakeholders.
  • Increase on time performance by real-time information sharing amongst all airport stakeholders.

Why us?

Unlike traditional airport management systems that have a single goal of operational efficiency, SITA has evolved its Airport Management solution to the next level of intelligence, balancing operational efficiency with business results. Only SITA can provide a full airport resource management solution from landside to airside, from landing to take-off.

We have unsurpassed experience, SITA’s Airport Management solution is installed at over 150 airports, across 48 countries and 6 continents. This includes multi-airport installations.

Some of our unique features include:

  • Operational irregularities identification
     
    Dynamic dashboards draw users’ attention to disruptions and critical irregularities.
  • Business results control
    Analytic charts give business process owners visibility on how operational decisions may impact SLAs and any other business drivers that are      important to the airport.
  • Scenario modeling capabilities
    Business rules can be activated to support airport processes under the many different scenarios you face.
  • System agility
    The applications allow automation and proactivity through self-configuration of the graphical user interface on desktops and mobile devices.
  • Integrated multimedia information distribution
    Audio and video components allow synchronization of passenger announcements with digital signage and way finding.
  • Fully customizable interface
    The applications allow customization and offer self-configuration capabilities that will adapt the graphical user interface to the operator's needs, on his desktop or on mobile devices.

SITA Global Services

Airport Management is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Resources

Use cases

Airport handling operations

pdf - 185 kb
With frequent changes to seasonal flight schedules, your handling workforce must meet the demands of operational disruptions. SITA solutions import flight schedules, manage service standards, and prepare for "what if" scenarios.
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Use cases

Passengers with reduced mobility

pdf - 155 kb
Airports throughout the EU must conform with legislation in relation to the assistance of passengers with reduced mobility (PRM). At the same time, the demand for special services and VIP treatment is increasing and must be balanced. Delivering on both fronts inevitably means additional staffing and costs, but SITA can help pull everything together.
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Use cases

Passenger communications

pdf - 153 kb
The most successful airports spend countless hours creating comfortable environments for their passengers. SITA solutions help you deliver an enhanced customer experience with clear audio, stunning visuals and the flexibility to answer your passengers’ most common questions – before they have to ask.
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