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Airline Infrastructure Management

Driving IT performance in a multi-supplier environment


Managing the IT infrastructure of a global airline can be extremely complex, especially when dealing with multiple vendors and service providers in different countries.

With Airline Infrastructure Management, SITA addresses this complexity by transferring control of all or part of your IT and communications services to SITA, including vendor management.

SITA acts as a service integrator, handling traditional service management activities across your ecosystem of service providers in a consistent, transparent and scalable manner.

Airline Infrastructure Management is supported by an innovative modular framework, based on the Service Integration and Management (SIAM) model pioneered by the UK Government. This framework facilitates the integrated operation and management of an airline's IT services across multiple providers, creating a single point of accountability for end-to-end service delivery.

Airline Infrastructure Management is a comprehensive, scalable and flexible solution that provides improved cost control and performance management. It offers greater flexibility and innovation to adapt to changing business strategies, while keeping the internal management overhead to a minimum.

How it helps

Increase operational efficiency and reduce cost

Whether you are looking to reduce costs, simplify your operations or expand routes, Airline Infrastructure Management helps you focus critical resources on strategic imperatives, facilitating the transformation necessary to thrive in today’s market.

Multi-supplier integration and management

Airline Infrastructure Management eliminates the complexity of managing processes and toolsets across your globally dispersed suppliers, while offering improved cost control, performance management and greater flexibility to adapt to changing business strategies.

End-to-end service management

Airline Infrastructure Management facilitates the integrated end-to-end service operation and management across multiple providers in a consistent, transparent and scalable manner, providing a single point of accountability to ensure effective end-to-end service delivery, service level management across suppliers and centralized reporting.

Increased visibility and control

Airline Infrastructure Management offers a dedicated instance of our ServiceNow-based, self-service integrated service management portal with enhanced reporting tools and the full spectrum of IT Service Management functionality, delivering full visibility of commercial and operational performance of all your service suppliers.

Our business partners are your business partners. SITA's network of technologies and innovations provides new ways to improve your operations while saving money through exclusive vendor partnerships.

Comprehensive and flexible solution

SITA evaluates and analyzes your current infrastructure, makes recommendations for improvement, then tailors our services to accommodate your airline. Whether it's cabling a new facility or managing a complex network of voice and data communications, you can adjust Airline Infrastructure Management to fit scale of your operation, the complexity of your IT environment and budget.

Why us?

  • SITA is the leading provider of managed and integrated infrastructure services to the air transport industry.

  • Based on leading edge technology, Airline Infrastructure Management streamlines operations by integrating service management processes for multiple technologies and multiple providers. SITA’s six-phase methodology provides insight into your current IT environment and provides recommendations for improvement at each stage.

  • Only SITA offers a fully managed, global service with the capability and flexibility to engage directly with a wide range of third-party vendors. We enjoy a vast geographic reach with knowledge of local country laws, customs and regulatory requirements in over 230 countries and territories.

SITA Global Services

Airline Infrastructure Management is supported by SITA Global Services (SGS) which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world. Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Use cases

Airline Infrastructure Management

Major IT transformation powered by SITA’s ATI Cloud integrates local and global systems, simplifies operations and reduces costs, thereby ensuring the capability of the infrastructure to meet future challenges.
Download Airline Infrastructure Management

Airline Infrastructure Mangement

Sebastien Fabre, Vice President, Integrated Networks, SITA, explains how Infrastructure Management helps airlines reduce costs, modernize and expand their routes.
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White papers

Service Integration and Management

Take advantage of the flexibility and innovation offered by multisourcing.
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Flight into the future

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Indonesia’s flag carrier Garuda sees technology as pivotal to transformation and growth. Jeny Mustopha, the airline’s Vice President of IT Strategy, tells us more.
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