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Airline Infrastructure Management

Simplify IT operations


Managing the IT infrastructure for a global airline can be extremely complex, especially when dealing with multiple vendors and networks in different countries. With Airline Infrastructure Management, SITA addresses this complexity and becomes your single point of contact, enabling consolidated and simplified IT operations.

By transferring control of all or part of your IT and communications services to SITA, including vendor management, you can simplify your IT operations, get customized pricing models based on a flexible, on-demand service catalog, and gain access to industry innovations such as the Air Transport Industry (ATI) Cloud, Internet protocol telephony (IPT) and desktop virtualization.

How it helps

Save time and money

Whether you are looking to reduce costs, modernize your airline or expand routes, Airline Infrastructure Management helps you achieve your strategic imperatives.

Standardize your infrastructure

Airline Infrastructure Management consolidates your operations into one bundle, whether it's end-user computing services or voice and data communication.

Airline Infrastructure Management standardizes your IT infrastructure, so you can simplify your business while reducing costs. SITA becomes your single point-of-contact, saving you from having to manage multiple conversations with multiple suppliers.

World-class support

Providing help when you need it is the core of Airline Infrastructure Management. With our ‘follow the sun’ operations, SITA provides IT support to every airline, at any time, everywhere in the world.

Our business partners are your business partners. SITA's network of technologies and innovations provides new ways to improve your operations while saving money through exclusive vendor partnerships.

Fully customized service

SITA evaluates and analyzes your current infrastructure, makes recommendations for improvement, then tailors our services to accommodate your airline. Whether it's cabling a new facility or managing a complex network of voice and data communications, you can adjust Airline Infrastructure Management to fit the scale of your operation and budget.

Airline Infrastructure Management comes with the following features:

  • Customized service catalog
  • Real-time self-service management portal
  • Fully managed end-to-end service level agreement (SLA)
  • 24/7/365 on-site and remote support in over 220 countries
  • Access to SITA’s Center of Excellence

Why us?

Based on leading edge technology, Airline Infrastructure Management streamlines operations by integrating service management processes for multiple technologies and multiple providers. SITA’s six-phase methodology provides insight into your current IT environment and provides recommendations for improvement at each stage.

Only SITA offers a fully managed, global service with the capability and flexibility to engage directly with a wide range of third-party vendors. We enjoy a vast geographic reach with knowledge of local country laws, customs and regulatory requirements in over 220 countries.

SITA Global Services

Airline Infrastructure Management is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Use cases

Airline Infrastructure Management

Major IT transformation powered by SITA’s ATI Cloud integrates local and global systems, simplifies operations and reduces costs, thereby ensuring the capability of the infrastructure to meet future challenges.
Download Airline Infrastructure Management
News releases

Garuda Indonesia selects SITA to support transformation in new five-year deal

Garuda Indonesia has selected air transport IT specialist, SITA, to fully manage its international network infrastructure, standardize IT operations including its domestic IT infrastructure, and facilitate...
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Airline Infrastructure Mangement

Sebastien Fabre, Vice President, Integrated Networks, SITA, explains how Infrastructure Management helps airlines reduce costs, modernize and expand their routes.
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Flight into the future

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Indonesia’s flag carrier Garuda sees technology as pivotal to transformation and growth. Jeny Mustopha, the airline’s Vice President of IT Strategy, tells us more.
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