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SITA Global Services

Service excellence at the heart of everything we do for you

We know that the level of service SITA provides around our solutions and technology is fundamental to your business success. That’s why SITA is committed to delivering service excellence.

With SITA Service Management be ready to expect more.

How we do it

We look ahead, we solve problems before they develop. We anticipate your needs and deliver excellent service.

We provide secure, world-class multi-vendor service management and a broad portfolio of fully managed services for airlines and airports.

And, through a fully customizable range of services, we match your changing needs and ensure maximum uptime.


Facts & Figures
Follow-the-sun support model
dedicated aviation specialists and engineers
customers Global Customer Services support worldwide
of major incidents proactively detected by command centers in 2015

What our customers say See all customer stories

Delivering service excellence, being proactive and anticipating your future needs are what drives us. But don’t just take our word for it.

98.5% of SITA customers are satisfied with our service. Here’s what some of them have to say.

Featured resources See all resources

Get ready to expect more

Six reasons as to why with SITA Service Management, you can.
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Extra is our ordinary

Great service identifies issues before they become problems. With SITA, get ready to expect more.
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SITA Command Center

pdf - 2.26 Mb
Dedicated entirely to the air transport industry, the SCC ensures the highest level of support 24/7.
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