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Ground handlers

Discover SITA know-how for ground handlers

  • Under increasing pressure to reduce costs and to turnaround flights in less time, ground handlers need smart technology to deliver their services more efficiently, reliably and safely.

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  • How do I......

    Employee salaries and time compensation are major cost-drivers for airport ground operators. Productivity could be improved through better management of staff schedules and allocation of duties and resources throughout the airport.

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  • BagJourney helps airlines and airports achieve seemingly contradictory business needs: increasing passenger satisfaction while reducing costs and complying with industry mandates.

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Ground handlers are under pressure to reduce costs and to shorten flight turnaround. SITA can help. We offer solutions that exploit the latest technologies for passenger services, aircraft loading and dispatch, and mobility for management of staff schedules, duties and resources. Our solutions increase staff productivity, automate processes and improve passenger handling for ground handlers worldwide.

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Airport operations

Featured resources

SITA has solutions for every stage of the baggage procedure to help in the desicion-making process, increase operational efficiency and enhance customer satisfaction.

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Ground handler solutions

Maximize operational efficiency, increase the flow of passengers, and meet on-time departure demands, while providing a rapid and secure check-in process.
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Weight & Balance

SITA's Weight & Balance has all the functionality needed by airlines and ground handlers to safely load and dispatch an aircraft.
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Use cases


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WorldTracer is a centrally managed tracing and matching service that enables airlines and agents to locate lost and found baggage across the world.
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