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Ground handlers

Discover SITA know-how for ground handlers

  • Technology has helped the air transport industry cope with increasing growth in passenger numbers. But how do passengers feel about technology? Find out in the 2015 Passenger IT Trends Survey.

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  • Articles
    Mobility is re-engineering the air transport industry (ATI) on business, social and technical fronts.
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  • Use cases
    WorldTracer is a centrally managed tracing and matching service that enables airlines and agents to locate lost and found baggage across the world. It is a global database of lost and found related information, whereby bags are traced and matched using worldwide industry standards defined by IATA, ensuring they are repatriated quickly.
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Ground handlers are under pressure to reduce costs and to shorten flight turnaround. SITA can help. We offer solutions that exploit the latest technologies for passenger services, aircraft loading and dispatch, and mobility for management of staff schedules, duties and resources. Our solutions increase staff productivity, automate processes and improve passenger handling for ground handlers worldwide.

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Airport operations


Community Messaging: the backbone of the ATI

Operational messaging is an invisible - but critical - aspect of doing business in the air transport industry (ATI).
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Handled with care

Under increasing pressure to reduce costs and to turnaround flights in less time, ground handlers need smart technology to deliver their services more efficiently, reliably and safely.
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Use cases


pdf - 268 kb
Reduce airline costs and disruption in the baggage handling process at the airport - even after unplanned outages that require the use of fallback tags.
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