Discover SITA know-how for ground handlers
Ground handlers need to provide rapid and secure check-in processes while managing disruption with minimal impact on customer satisfaction. This protects the airlines’ brand values by assuring the same standards of customer service established by the airlines and the alliances they support.
Ground handlers need to be agile in order to serve multiple airlines simultaneously. This requires handling all airline flights and passengers using a range of systems, starting with one flight’s arrival up through to the next flight’s departure, switching easily between airline requirements, systems and services. All this must be accomplished while providing a top-notch service cost-efficiently and protecting the airline’s brand integrity.
Employee salaries and time compensation are major cost-drivers for airport ground operators. Productivity could be improved through better management of staff schedules and allocation of duties and resources throughout the airport.
SITA’s AirportHub™ is an airport-wide shared platform offering international communication services to airlines and other players at more than 300 international airports.