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Reduce queues at the border?

As the number of international travelers continues to increase, so do the corresponding challenges faced by governments worldwide. Unfortunately, increasing demands must be met with limited resources. This is particularly apparent when travelers face long queues at border control.

Travelers accept that safety and security are paramount. But they expect governments to process them quickly and efficiently. If governments can’t achieve this, they’ll lose on tourism and trade – and the revenue they bring – as travelers seek alternate routes and more “user-friendly” destinations. In addition, border security is inevitably compromised when resources are stretched.

Automated border control provides the answer to increasing throughput while maintaining security. Low-risk travelers, whose identities have been confirmed via live biometric verification, can use self-service facilities. This frees qualified border agents to focus on high-risk situations.

How SITA can help

Did you know?

24% of passengers feel negative emotions at the passport control stage (Source: 2016 SITA Passenger IT Trends survey).

SITA has been the world’s leading IT specialist in the air transport industry (ATI) since 1949. As such, we have been present at border crossings since our inception. Today, there is a growing overlap between airport and border processes and we are well positioned to deal with them both. Additionally, our role in the ATI means we are often the broker between the travel industry and governments – and we have extensive experience integrating ATI and government systems.

SITA offers a secure self-service alternative to traditional resource-intensive, manual border controls. We can integrate biometric verification at the border, identity document checks, entry and exit tracking, watch-list matching, trusted traveler fast-track, and automated border control (ABC) systems. Our solutions are fully compliant with FRONTEX and ICAO standards. And, through our global presence, we can provide local support.

SITA facts and figures

  • Up to 7 travelers per minute can be processed through SITA's automated immigration gates
  • SITA's Automated Passport Control kiosks in North America have been very well-received by passengers, airlines and airports with reports of waiting times reduced by up to 40%

Related resources

Passport, Immigration and Citizenship Agency, Jamaica - a warm welcome
25 Nov 2015 Customer stories
SITA’s kiosks work seamlessly with our border management systems to offer fast and secure border processing. It is their extensive experience and unique solution of automated border control, biometrics...
Border automation
Recent advances in biometric technology and e-passport growth are making an increasingly compelling case for automated gates and kiosks at border controls.
Smart borders
28 Aug 2015 Videos
Automated gates and kiosks could provide an answer to the challenge of increasing throughput at borders while maintaining security.

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