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WorldTracer®

The industry’s only global bag-tracing and matching system

Overview

WorldTracer, developed in cooperation with IATA, is a global service that matches found bags with lost bag reports. It provides a faster and more cost-effective way of reuniting passengers with their bags.

The incidence of mishandled bags is reducing each year, according to SITA’s annual Baggage Report. However, bags continue to be mishandled, particularly during transfers. How an airline resolves the problem has a powerful impact on customer satisfaction. For this reason, WorldTracer is used by over 440 customers worldwide.

Download
WorldTracer Use cases
pdf - 214 kb

WorldTracer is in use at 2,800 airport locations

21
Nov
2013
News releases

SITA and Malaysia Airlines cut time to file bag claims in half

Malaysia Airlines has halved the average processing time for mishandled bag claims with a new WorldTracer tablet application from SITA, the air transport IT specialist.
Read more

How it Works

WorldTracer customers file a lost bag report while ground handlers and airlines report found bags. The system then matches the two reports using IATA-defined baggage identification elements. Since WorldTracer is a global database, it can match bags faster than any other solution.

Airlines and ground handlers access WorldTracer in a variety of ways, including graphical user interface (GUI), desktops and mobile devices. And passengers can also access WorldTracer - independently of airlines - through the Internet and their mobile devices.  The end result is that bags are returned to passengers simply, swiftly and cost-effectively.

WorldTracer Kiosk is a new self-service feature for passengers. This kiosk accesses WorldTracer via a web-link allowing passengers to check the status of their delayed bags and file "missing bag" reports without having to queue and talk to an agent.

Modules

WorldTracer includes three modules that can be used alone or combined for a broader solution:

Tracing

Incorporating IATA’s rules and recommendations, WorldTracer’s tracing module provides continuous tracing for up to 100 days. It maintains the industry’s single worldwide database of found, missing, unclaimed and forwarded baggage. Its electronic bulletin board displays match messages, system prompts, and messages from other WorldTracer subscribers. It also provides a history of all transactions for each baggage file.

Management

WorldTracer’s management module interfaces seamlessly with the tracing module to create, retrieve and amend records and communicate with other departments, stations, airlines and ground-handling companies.

Claims investigation

WorldTracer's claims investigation module allows member airlines to investigate claims made by their customers. This module is available by itself or can be interfaced with the tracing and management modules.

Your Benefits

WorldTracer reduces total cost of ownership compared with in-house systems. It also improves baggage mishandling performance, which in turn leads to improved customer experience.

Thanks to its advanced GUI, WorldTracer also reduces training requirements – and therefore costs.

Additional benefits

  • Reduced legacy connectivity costs when using WorldTracerWeb
  • A reduction in fraudulent claims through claims management
  • Lower ground-handling costs

SITA Global Services (SGS)

WorldTracer is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services. SGS command centers and field services specialize in managing high availability airport IT systems. SGS field engineers are on-site and available to ensure your IT systems minimize downtime and remain fully updated.

Download
WorldTracer Use cases
pdf - 214 kb

WorldTracer is in use at 2,800 airport locations

21
Nov
2013
News releases

SITA and Malaysia Airlines cut time to file bag claims in half

Malaysia Airlines has halved the average processing time for mishandled bag claims with a new WorldTracer tablet application from SITA, the air transport IT specialist.
Read more
26
Mar
2015
News releases

Improved bag handling saves air transport industry $18 billion says SITA report

Mishandled bag rate falls 61% in seven years with technology investment
Read more
Technical specifications

WorldTracer Kiosk

pdf - 2.12 Mb
Stand-alone self-service kiosk that allows passengers to register their delayed baggage without standing in line to speak to an airline representative. Supports IATA's Fast Travel initiative.
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This product is part of the following solutions:

Baggage Management

Track and manage bags from check-in to final destination

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