WorldTracer customers file a lost bag report while ground handlers and airlines report found bags. The system then matches the two reports using IATA-defined baggage identification elements. Since WorldTracer is a global database, it can match bags faster than any other solution.
Airlines and ground handlers access WorldTracer in a variety of ways, including graphical user interface (GUI), desktops and mobile devices. And passengers can also access WorldTracer - independently of airlines - through the Internet and their mobile devices. The end result is that bags are returned to passengers simply, swiftly and cost-effectively.
WorldTracer Kiosk is a new self-service feature for passengers. This kiosk accesses WorldTracer via a web-link allowing passengers to check the status of their delayed bags and file "missing bag" reports without having to queue and talk to an agent.
WorldTracer includes three modules that can be used alone or combined for a broader solution:
Incorporating IATA’s rules and recommendations, WorldTracer’s tracing module provides continuous tracing for up to 100 days. It maintains the industry’s single worldwide database of found, missing, unclaimed and forwarded baggage. Its electronic bulletin board displays match messages, system prompts, and messages from other WorldTracer subscribers. It also provides a history of all transactions for each baggage file.
WorldTracer’s management module interfaces seamlessly with the tracing module to create, retrieve and amend records and communicate with other departments, stations, airlines and ground-handling companies.
WorldTracer's claims investigation module allows member airlines to investigate claims made by their customers. This module is available by itself or can be interfaced with the tracing and management modules.