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Service Desk

One global service desk linking your business together


Today, your end-user employees utilize a wide range of devices and applications and depend on a reliable IT infrastructure to perform their jobs. To manage and support this vast array of employees, organizations typically deploy a central service desk.

SITA’s Service Desk manages and supports your end-user IT needs. SITA provides a complete capability built on the Information Technology Infrastructure Library (ITIL) framework.

Managed Client Services Use cases
pdf - 212 kb

How it works

Service Desk provides a single point-of-contact for your end-users to the SITA-provided services you rely on. Service Desk can also operate as the primary point-of-contact, supporting all services provided by your in-house IT organization and their third-party suppliers.


  • Fully managed desktop solution tailored for air transport industry (ATI) hardware and software
  • Global deployment – project management, procurement, staging, logistics and installation
  • Complete end-to-end service support for incidents and requests, security, application patch management and software distribution services
  • Onsite services and support - including site surveys and site preparation services
  • IMAC services - on-demand small-scale IT services
  • IT asset lifecycle management

Your benefits

Service Desk eliminates the need to invest, upgrade and maintain service management tools and infrastructure while taking advantage of SITA's economies of scale and expertise. In doing so, Service Desk increases agility and flexibility while reducing costs.


SITA Global Services

This product is supported by SITA Global Services (SGS) which provides global business continuity through a flexible service model. Our monitoring service ensures IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor infrastructure, identifying and resolving problems often before they impact services.

Managed Client Services Use cases
pdf - 212 kb

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This product is part of the following solutions:

End-User Computing

From traditional desktop to new ways of working

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