This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read more
 

Reservations

The world's largest independent, multi-host passenger management system

Overview

Used by over 120 airlines to board 137.5 million passengers per year, SITA Reservations is the largest independent, multi-host passenger management system in the world. It provides the key functionality for reservations and inventory control, flight and schedule management, in conjunction with associated pricing, ticketing and check-in.

Flexible sales channels

SITA Reservations can manage bookings made at airline and partner sales offices, through GDSs, travel distributors, and online sites. It also facilitates code share and interlining – and it allows airlines to sell partner services in conjunction with their own.

Airline controlled

With its user-controlled parameters, SITA Reservations is flexible enough to meet the requirements of any airline, whatever its size or business strategy. It is among the most feature-rich platforms available and includes a unique, self-administered code-share package that supports airline alliance membership.

Fully managed service

As a fully managed application service provider (ASP) service, SITA Reservations allows airlines to focus on their customers and business. It comes integrated with other core SITA products: Revenue Integrity, Airfare Price, Ticketing, Departure Control Services and Horizon® Weight and Balance.

Download
Reservations Use cases
pdf - 247 kb

120+ global airlines use Reservations to board 137.5+ million passengers per year

We have come to depend on SITA as they provide us with a cost-effective, flexible and value-centric passenger services system.

Kyu Nam Choi, Chief Executive Officer, JEJU AIR

How it helps

SITA Reservations provides a robust combination of schedules, bookings, inventory, and management information on an ASP basis. Fully integrated, it provides access to the same data across all points of sale airline and partner sales offices, GDSs, travel distributors, and online sites while powering your airline’s Internet booking engine, call centers and inventory control – all in a secure environment.

Reservations is the key building block to SITA’s passenger management portfolio, and is an integral part of Horizon® Passenger Management and Distribution. It maximizes the utility and cost-efficiency of all our other offerings.

Key features

  • Real-time inventory and schedule management
  • Extensive group management functionality
  • Inventory-controlled special service requests (SSR)
  • On-demand management reporting
  • Parameter-driven user controls, enabling self-implemented changes
  • Low-cost carrier support and evolution to hybrid and full-service operational models

Options

  • Customer Journey – tracks trip-related information as well as past and future journeys
  • Customer Profile – stores customer information to create bookings and more
  • Marketplace Air – multi-carrier inventory lets airlines purchase air segments on other airlines
  • Reservations Desktop – advanced graphical user interface (GUI) for reservations agents

Benefits

  • As a fully-hosted service -  it allows you to focus your attention on your customers and business
  • Reduced distribution and GDS costs
  • Enhanced partner relationships – through efficient code share and interlining
  • Better customer relationships
  • Improved flexibility

Why us?

SITA Reservations is one of the most feature-rich and sophisticated systems in the world. All modules are parameter driven, thus providing access at every point of sale.

While many competing systems require users to submit change orders to facilitate code share, SITA Reservations enables users to do it themselves – without delay and setup costs.

Because all components of Horizon® are integrated, SITA Reservations interoperates with SITA’s other systems including e-commerce, loyalty and revenue management systems  for greater functionality than would be delivered by third-party systems. 

SITA Global Services

SITA Reservations is supported by SITA Global Services (SGS), which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

Download
Reservations Use cases
pdf - 247 kb

120+ global airlines use Reservations to board 137.5+ million passengers per year

We have come to depend on SITA as they provide us with a cost-effective, flexible and value-centric passenger services system.

Kyu Nam Choi, Chief Executive Officer, JEJU AIR
Use cases

Customer Journey

pdf - 208 kb
Track trip-related information such as current flight data as well as data relating to past and future journeys thus delivering ‘live’ customer information.
Download
Use cases

Customer Profile

pdf - 207 kb
Keep on top of accurate and vital information about the customer throughout the engagement process while getting decision support in service interactions using customer value.
Download
Articles

The need to know

pdf - 1.78 Mb
The journey is about more than the trip – it reflects the airline’s brand. That means airlines need to get to know their passengers a lot better to enhance services and the brand experience.
Download

Product finder

Search Products
SITA provides the broadest portfolio of products and services to the air transport industry. Use the search below to find a product by name, feature, or benefit.
See Product by A_Z listing

This product is part of the following solutions:

Horizon® Passenger Management & Distribution

GDS neutral next-generation PSS for all airlines

Connect with us