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Next generation mobile technology


SITA’s iTravel® is a mobile application that enables passengers to book their flights and check-in in advance. It is taking the lead in passenger mobile phone functionality, enabling passengers to book flights, check-in, board, check frequent flyer account and track mishandled luggage.

iTravel is available to SITA’s Reservations and Departure Control Services customers as part of our Horizon Passenger Service Systems.

iTravel® Use cases
pdf - 286 kb

By 2019, airlines expect mobile sales to be 11.5% of total sales



Source: Airline IT Trends Survey 2016

How it works

iTravel® ensures seamless internal processes and a customer experience that is consistent across all customer touch-points. It is provided in mobile web and app formats on all the leading mobile platforms.


  • Sales - end-to-end booking process
  • Check-in - boarding pass distribution and seat selection
  • Flight status - real-time access to flight information and timetables
  • Airline contacts - using geo-localization
  • Baggage tracing - passengers can trace delayed baggage via WorldTracer
  • Promotions - offer customized deals
  • Smartphone apps - tailored to mobile phone operating systems
  • Reporting and activity monitoring - activity reports in 24-hour intervals

Your benefits

iTravel® enables you to offer a better service to your passengers through their mobile devices. Using iTravel as a sales channel can minimize your costs and maximize the use of your agents while reducing airport check-in queues.

Other benefits

  • Lowered distribution costs as a result of opening up an additional direct selling channel
  • Enhanced efficiency by supporting mobile check-in for passengers
  • Increased revenue potential by enabling passengers to buy tickets via their mobile phone
  • Better and more flexible customer service throughout the passenger journey

Training is available for this product through SITA University.


SITA Global Services

This product is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

iTravel® Use cases
pdf - 286 kb

By 2019, airlines expect mobile sales to be 11.5% of total sales



Source: Airline IT Trends Survey 2016

Passenger IT Trends Survey 2016

Building on last year’s report, SITA’s 11th annual Passenger IT Trends Survey, co-sponsored by Air Transport World, delves deeper into the human factors that impact passengers’ use of technology during...
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News releases

Making mobile happen - SITA upgrades iTravel® for 120 airlines

iTravel® incorporates the latest user interfaces taking advantage of smart phone technology to provide a better service to passengers.
Read the press release
News releases

Mexican passengers use mobile technology to improve the travel experience

Air passengers in Mexico are increasingly using smartphones and mobile technology to enhance their travel experience,  according to a new survey from air transport IT specialist, SITA.
Read more

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This product is part of the following solutions:

Horizon® Passenger Management & Distribution

GDS neutral next-generation PSS for all airlines

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