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Insight into where passengers wait, walk, dwell, and engage


 SITA FlowAnalyzer is the most intuitive passenger, staff and asset flow analyzer on the market. It utilizes best-in-class technology to analyze passenger flows by departures, arrivals, transfers, and visits across all facets of the airport. Combined with flight data, FlowAnalyzer can also segment passenger flow by airline, extending brand and digital signage value by path.

Leveraging historical and near real-time data, FlowAnalyzer uses powerful algorithms to deliver accurate flow patterns, dwell times, and path analysis reports and statistics.

FlowAnalyzer provides:

  • Dwell time by location
  • First-visited locations
  • Highest traffic locations
  • Peak customer hours by defined locations
  • Defined locations’ peak and dwell times
  • Path analysis and traffic patterns
  • Retailer-specific reporting

This product is available through SITA's ATI Cloud.

FlowAnalyzer Use cases
pdf - 235 kb

42% of airports conduct retail sales analysis,

in three years80%

of airports will

How it helps

SITA FlowAnalyzer delivers historical and real-time information, statistics and reports that improve airport planning and overall passenger experience.

As a component of our Day of Operations BI (Business Intelligence) solution, FlowAnalyzer utilizes SITA’s unique BI portal (AirportPulse) to provide key performance indicator (KPI) dashboards and a single point-of-access to services, culminating in complete, end-to-end situational awareness across the airport.

Key features

  • Obtains data from Cisco Mobility Services Engine (MSE) and Aruba Location Engine (ALE) where available
  • Software-as-a-service (SaaS) cloud-based architecture
  • Bluetooth sensors accurate within 1 meter complement existing Wi-Fi infrastructure


  • Enhanced operational efficiency and passenger experience
  • Improved  non-aeronautical revenue optimization
  • Increased advertising opportunities
  • Optimized retailer opening times to meet customer flow profiles

Why us?

SITA FlowAnalyzer delivers impactful – and not just interesting – analytics. Only SITA can explain the “why” of what’s going on in the airport. For instance, SITA provides future and just in-time recommendations for security and immigration agents to keep wait-times within service level agreement (SLA) requirements.

Extensible and highly scalable, FlowAnalyzer can support other terminals and areas, including retail, restaurants, baggage carousels, and transportation. It relies on existing Wi-Fi infrastructure, lowering the cost of adoption.

SITA Global Services

FlowAnalyzer is supported by a dedicated multilingual operations team which provides monitoring and support 24/7/365 from command centers in Montreal and Singapore, ensuring global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.

FlowAnalyzer Use cases
pdf - 235 kb

42% of airports conduct retail sales analysis,

in three years80%

of airports will

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This product is part of the following solutions:

Day of Operations BI

Monitor, predict, and manage daily airport operations

Passenger Processing

End-to-end passenger facilitation

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