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Contact Center Advanced Services

Global contact center optimization

Overview

Direct communication with customers is essential to the success of your business. There is no substitute for a real person who can help – especially as more and more transactions occur online. 

SITA’s Contact Center Advanced Services uses the latest technology to improve your contact or call center’s efficiency and ultimately, customer satisfaction. Whether you have a large centralized office or multiple sites around the globe, Contact Center Advanced Services is custom fit for your business.

Download
Contact Center Advanced Services Use cases
pdf - 240 kb

15-25% average cost reduction

How it works

SITA manages multi-channel contact centers and the complex technologies associated with them. And because SITA’s presence is worldwide, we offer everything from consultancy and design to delivery and maintenance anywhere in the world.

Contact Center Advanced Services uses global IP networks to streamline contact centers at multiple sites into one unified system, making your operations more efficient and saving you money.

SITA’s partnerships include industry leaders such as Cisco, Avaya, and CosmoCom. We provide a seamless and integrated feature-rich multi-protocol label switching (MPLS) platform operated and managed end-to-end by SITA. We simplify your operations by offering a single point of contact for service and billing. 

Contact Center Advanced Services is customized to your needs. We can either build on your existing infrastructure or start from scratch.  Contact center components include: 

  • Call Collection and Intelligent Rerouting
  • Network IVR
  • Managed Contact Center
  • Contact Center on Demand

Contact Center Advanced Services

Your benefits

Contact Center Advanced Services provides benefits for you and your customers. It ensures you never miss a call while reducing your operating costs and increasing sales opportunities.

Benefits for your customers

  • Improved service
  • Extended contact hours
  • More self-service options

SITA Global Services

This product is supported by SITA Global Services (SGS) which provides global business continuity through a flexible service model. Our monitoring service ensures IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor infrastructure, identifying and resolving problems often before they impact services.

Download
Contact Center Advanced Services Use cases
pdf - 240 kb

15-25% average cost reduction

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This product is part of the following solutions:

Airline Infrastructure Management

Driving IT performance in a multi-supplier environment

Unified Communications

One platform for voice, data, audio & video

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