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Early warning system for 'at risk' transfer bags


SITA BagSmart is a new concept in baggage handling. For the first time, airlines and airports can predict in advance when bags are at risk of being mishandled – and get recommendations in real-time for how to avoid it.

Most baggage issues today are discovered late in the process, putting on-time flight departures at risk and resulting in bags being left behind. A large percentage of mishandled bags can be prevented if airlines and ground handlers are aware of issues in advance.

BagSmart provides this advance warning, as well as recommended steps to avoid mishandling. It increases the likelihood of at-risk bags making their connections, resulting in major cost-savings for the airline.

How it helps

Typical baggage handling issues arise due to three issues:

  1. “Here and now” focus means bags are loaded as they show up, missing bags aren’t identified until just before departure
  2. Transfer bags go through many steps and pass through more hands than locally checked bags, resulting in extra chances for mishandling
  3. Late arrivals cause bags (and passengers) to miss their connecting flights

Designed specifically for hub airports with a large number of transfer bags, BagSmart reduces the level of mishandled bags, minimizing their impact on on-time departures.

By identifying arrival and departure flights with higher numbers of at-risk bags, and measuring the level of those risks, BagSmart allows better planning of resources and helps avoid last-minute problems from flight delays.

Key features

  • Categorized warnings based on criticality (warm, hot, critical)
  • Monitoring at bag level and by arrival / departure flights
  • Logical mapping of airport infrastructure and baggage procedures
  • Hosted solution requiring only a PC with Internet connectivity to access


  • Reduced mishandled bag cost
  • Minimized departure delays
  • Improved customer service
  • Enhanced decision-making and staff effectiveness
  • Better security

Why us?

SITA has led the air transport industry in innovative baggage tracking and tracing solutions for more than 20 years.

SITA BagMessage is our proprietary system that delivers more than 2.5 billion messages between airline departure control systems and automated baggage systems annually.

Today, more than 200 airports and 500 airlines worldwide use our baggage management solutions. By facilitating communications between airlines, as well as local baggage handling and reconciliation systems, SITA helps ensure bags reach their correct destination.

Only SITA BagSmart can predict in advance when bags are at risk of being mishandled – and provide recommendations in real-time for how to avoid it.

SITA Global Services

BagSmart is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

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Track and manage bags from check-in to final destination, comply with Resolution 753

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