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Fully managed and secure baggage message distribution system


SITA BagMessage is a single worldwide solution for baggage messaging. Designed for airlines and airports, it simplifies the sending of baggage messages from airline hosts to mission critical baggage systems.

Keeping track of passengers’ bags is a priority for the air transport industry. Every day, airlines and airports exchange millions of data messages on the location of baggage. BagMessage offers a global, fully managed and secure baggage message distribution service.

SITA BagMessage includes:

  • Standard interface between airline departure control systems (DCS) and airline and airport baggage systems
  • Routing of all IATA baggage information messages as per recommended practice 1745
  • Managing everything for the customer and charging only the recipient, on a per-bag basis
  • Global coverage with 24/7/365 support

Only SITA has the global coverage and economies of scale to deliver a secure baggage messaging service of a better quality and lower costs. This is why 250 airports and over 550 airlines use SITA BagMessage.

BagMessage Use cases
pdf - 204 kb

250+ airports use BagMessage

to handle2.5+ billion

messages per year

How it helps

BagMessage eliminates the need for an airport baggage system operator to manage network connections to multiple airline customers. It also removes the need for airport-based hardware and onsite maintenance.

BagMessage offers a fully redundant bi-directional connection through which airline DCS and airport baggage systems can communicate. It allows airlines and airports to connect via Message Queue (MQ) or the Internet (TCP/IP) on IP-VPN legacy protocols, reducing Type B messaging costs.

Key features

  • Supports all IATA baggage service message types and versions
  • Guarantees delivery of messages over a secured network
  • Storage for undelivered messages
  • Managed service – no need for onsite technical support
  • Self-service reporting for airline usage at airports via SITA Customer Portal
  • Intelligent routing of messages to specific terminals and systems if flight details change


  • Improved customer service through reduction in misdirected bags
  • Reduced legacy messaging costs
  • Lowered direct connectivity costs
  • No capital expenditures to implement
  • No infrastructure costs, no administration resources
  • No DCS management required

Why us?

Only SITA BagMessage provides:

  • Intelligent routing - able to route messages to different terminal monitors when departures change at short notice
  • Store and forward – if baggage systems fail, store until restored
  • 24/7/365 proactive support

SITA Global Services (SGS)

BagMessage is supported by SITA Global Services (SGS), which provides global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock and around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems before they impact your business.

BagMessage Use cases
pdf - 204 kb

250+ airports use BagMessage

to handle2.5+ billion

messages per year

News releases

Airlines significantly improve baggage handling in 2015

The airline industry’s focus on improving baggage management is showing strong results with 2015 baggage mishandling rates dropping to their lowest ever.
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News releases

Passengers to enjoy world-class baggage services at Sharjah Airport

Sharjah Aviation Services today announced it will introduce new automated baggage management and communication systems at Sharjah International Airport.
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News releases

SITA provides smart technology to track a bag like a parcel

Global IT provider helps airlines and airports to make sense of 2.5 billion bag messages
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This product is part of the following solutions:

Baggage Management

Track and manage bags from check-in to final destination, comply with Resolution 753

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