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Service integration and management

Flexibility and innovation for effective delivery

Airlines are increasingly looking at a multi-sourced approach for the procurement and delivery of information communication technology (ICT) services. However, multisourcing can create technology silos that prevent the smooth delivery of end-to-end services.

Service Integration and Management (SIAM) can help airlines take advantage of the flexibility and innovation offered by multisourcing, while more effectively delivering integrated ICT services to the business.

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