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CAPA-SITA report on transforming the passenger experience

Information technology in Indian aviation in 2015

Recent developments indicate that new technologies could deliver a transformed experience for passengers by 2015.

From self‐service kiosks and social media, to mobile platforms, data analytics, radio frequency tracking and biometrics, passengers can look forward to a smoother travel experience that is increasingly customized to their preferences and circumstances.

For airlines and airports, this should generate higher revenue, greater efficiencies and loyal customers in a safer and more secure environment.

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