Privacy statement

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies Read more

 

2017 Passenger IT Trends Survey

Today, almost every passenger is using a smart device as an essential travel tool and this is dictating the services they expect from airlines and airports. The good news is that when technology is used by passengers the investment pays off as their satisfaction levels rise.

In this report, we asked passengers to rate their satisfaction at every step of the journey. The results paint a picture of “tech” users who are more satisfied with the experience than those using face-to-face services.

This year's report at a glance

See the infographic

What kind of traveler are you?

Discover your traveler profile

Want to talk to us

Explore how we can make the passenger journey more enjoyable. Let our experts help identify the right solution for you.

Get in touch

Related resources

Baggage Report 2017
04 May 2017 Surveys & reports
Baggage management by the world’s airlines improved again in 2016 as the industry focuses on technology investments. 
Airline IT Trends Survey 2016
Airlines plan to invest in cyber security programs but a major area of focus will be the move to the ‘Internet of Things’ (IoT), where a vast number of physical objects will become connected to the internet,...
Airport IT Trends Survey 2016
This year’s results show far more airports are rating passenger and airport security as a high priority compared to previous surveys.

Related solutions & services

Day of Travel Services
Combining digital and data services to create a location-aware device-native app
iBorders® Border Management
Efficient and effective border security
Passenger Processing
End-to-end passenger facilitation
SITA BagDrop
Making hassle-free bag drop the industry standard
SITA Smart Path™
Simple, fast, secure whole journey identity management
Connect with us