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Passenger IT Trends Survey 2016 - fact sheets

The Passenger IT Trends Survey shows that, while passengers prefer tech to people, passengers with distinct profiles interact with technology in a different way.

But which profiles are dominant in various regions of the world? Which technology would passengers use the most?

Download our regional fact sheets to find out.


Chinese passengers are the happiest with 92% feeling positive emotions along the journey.

Read the detailed facts:

China fact sheet


In Europe websites are hugely popular - 80% of passengers book, 35% check-in and 31% get their boarding passes online.

Read the detailed facts:

Europe fact sheet


98% of passengers in Russia carry a smartphone, and mobile booking is expected to nearly double from 10% to 19% in 2017.

Read the detailed facts:

Russia fact sheet

South Korea

98% of passengers in South Korea carry a smartphone but less than half (48%) use self-service where it is available.

Read the detailed facts:

South Korea fact sheet

United Arab Emirates

In the UAE 96% of passengers are happy during dwell time and 71% would use baggage notifications on their mobiles.

Read the detailed facts:

United Arab Emirates fact sheet

United States

82% of passengers in the USA prefer booking their flight online and 49% use their mobile devices on-board.

Read the detailed facts:

United States fact sheet

Get the global picture

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