SITA’s Passenger IT Trends Survey looks at air travelers in Australia. A number of common passenger profiles have been identified in the survey.
A focus was taken on the emotions passengers felt at different stages of their journey, as well as the impact of technology on their emotions. This type of customer journey mapping, can reveal opportunities to improve customer satisfaction and improve the end-to-end travel experience.
Download the survey below to learn how Australian travelers feel about using technology along their journey, especially on their mobile.
Download the 2015 Passenger IT Trends Survey - Australia for valuable insights into these and related topics.