Is travel better with technology?
Today's passengers are tech-savvy and laden with mobile devices. But what do they really think about technology in travel?
The 2014 Passenger IT Trends Survey, co-sponsored by Air Transport World and SITA, looks at the role and impact of IT on the passenger experience. It asks the questions that every airline and airport should be asking themselves:
This year's survey, which marks the ninth edition, queried over 6,000 travelers worldwide. It represents 76% of total passenger traffic - compared to 50% last year.