We know that passengers prefer to use their own mobile devices to make choices about their trip, ease their anxiety at journey pinch points and keep them up to date with the latest information.
But how are airlines meeting these increasingly demanding needs and is deployment of the latest mobile and self-service technologies keeping pace? We also look further ahead and consider the airlines’ view on the Internet of Things (IoT) and whether it will improve passenger satisfaction.
This year, the Airline IT Trends Survey, in association with Airline Business, highlights how airlines are satisfying the passenger appetite to use their own connected technologies throughout the journey and are shifting from the one-size-fits-all use of IT towards a more personal approach.
Another area of progress identified in the survey is how communications are set to develop rapidly from the first wave of notification services, which are now well established, to the point where a wide range of interactive mobile services becomes the standard for the majority of airlines.
This year's topics include:
- Airline IT spend summary
- How airlines are making the journey easier for passengers
- The mobile empowerment of staff to assist passengers
- New tech on the way (focusing on IoT and beacons)
Findings are based on questionnaires sent to senior IT executives of the top 200 passenger carriers, including low cost operators, together with carriers representing important players in the regional and leisure sectors during spring this year.
The survey provides a clear insight into IT strategic thinking and developments for the industry.
How many airlines are focused on personalization? Is more self-service on the horizon? What about mobile check-in? Are airlines embracing the Internet of Things? Find out in the 2015 Airline IT Trends...
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