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2016 Passenger IT Trends Survey - Traveler

What if the world had just 100 travelers?

Today, airline passengers globally are so comfortable with technology that they prefer to use it rather than interact directly with people. So, technology-wise, does one size fit all? In fact, distinct traveler profiles are emerging, and each treats technology in different ways.

But what are the predominant traveler profiles? Where are they travelling from?  And which self-service technologies do they prefer, today?


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Passenger IT Trends Survey 2016
Building on last year’s report, SITA’s 11th annual Passenger IT Trends Survey, co-sponsored by Air Transport World, delves deeper into the human factors that impact passengers’ use of technology during...

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