IT helps Sabiha Gökçen International Airport manage booming passenger growth through operational efficiencies.
Istanbul Sabiha Gökçen International Airport
Istanbul Sabiha Gökçen International Airport (SAW) is one of the world’s fastest-growing airports with a 75% increase in passenger traffic from 2009 to 2010 and a 18% increase in passenger traffic in 2011. Built in 2001 as Istanbul’s second airport, SAW currently hosts more than 47 different carriers and manages more than 13 million passengers annually.
By 2015, SAW expects to manage approximately 25 million passengers annually – double its current traffic. To help support this continued growth, in October 2009, the airport inaugurated a new environmentally-friendly international terminal complete with:
- a four-story car park
- a 128-room hotel
- a 400 square meter conference center
- a 5,000 square meter food court
- Duty free shopping
- 112 check-in counters
- All of which are incorporated into a very modern design
All terminal buildings, car parks, cargo and aircraft refueling operations, hotel and commercially Important person facilities at the airport are operated by Sabiha Gökçen International Airport Investment Development and Operation Inc. (ISG). Over the years, ISG invested more than €336 million into the facility to continue expanding and modernizing the airport.
The business challenge
Managing the complex, day-to-day IT needs of an airport such as SAW is a tremendous challenge: with passenger traffic expanding so quickly the airport needs to evolve continuously to manage airport capacity and operational efficiency. ISG’s main challenge is to anticipate the evolving needs of passengers, airlines, airport tenants, and other stakeholders while operating efficiently and effectively.
In 2008, ISG decided to integrate and automate operations further and in particular wanted to automate its Resource Management System (RMS) using a capacity planning tool.
ISG also wanted to access and share accurate, real-time information with various stakeholders across the airport campus with an integrated airport operational data base (AODB).
Therefore, in November 2008, ISG chose SITA’s Airport Management Solution (AMS), a suite of core applications that streamlines operations, reduces congestion and improves the airport experience for all using AODB, RMS, Flight Information Display Systems (FIDS) and public address.
SITA has supported ongoing IT transformation at SAW as part of a ten-year, more than US$5 million IT project focused on automating SAW’s resource management system, acting as both the service provider and the systems integrator of the AODB, the RMS and FIDS.
SITA has installed 350 FIDS screens, 50 gate positions, eight transit counters and 30 Hand Held Terminals for the baggage reconciliation system (BRS), using the following products:
- SITA AirportResource Manager: a system which combines both fixed and mobile resource allocation in a complete tool to assist with capacity planning, staff and asset management.
- SITA AirportVision and AirportVoice, which provide accurate information to facilitate efficient processing through airports with advanced FIDS, including directory information (terminal, desk, gate and carousel numbers), airport layout and routing information, as well as check-in and boarding alerts.
- Other components have been integrated to the Airport Management Solution such as SITA’s BagManager, the industry’s leading BRS, which provides SAW with tighter security, improved customer service, and better baggage control by tracking and recording the location of every bag within the airport.
- SITA AirportConnect Open, which helps reduce the pressure on airport space by enabling airlines to run their own proprietary applications on CUTE (Common Use Terminal Equipment).
- SITA’s MaestroDCS Local: a fully automated check-in, boarding control and weight and balance system for aircraft departure control. Designed for airlines, airports, ground handlers and charter companies, MaestroDCS Local provides low-cost, easy-to-use check in and departure control at the airport.
- WorldTracer: the industry’s leading automated service for tracing lost and mishandled bags.
Since implementing SITA AMS, SAW has realized a number of important benefits including:
- Automating and improving its resource management, so it can better manage its capacity planning, asset utilization leading to a reduction in baggage processing times of 16%
- Enhancing the passenger travel experience by providing real-time flight information and other data throughout the airport and improving baggage handling and tracing services
- Enhanced collaboration with real-time information about all aspects of airport operations from a single, consolidated database - its AODB
- The ability to plan better and track real-time operational data, flight displays, feeding information to aeronautical billing and reporting across the entire airport
"Over the past 10 years, SITA has provided us with reliable, flexible IT solutions to meet our specific needs. When we started thinking about further integrating and automating operations, we knew SITA could offer the end-to-end systems we needed to support our continuous passenger growth." says Gokhan Bugday, CEO, Sabiha Gökçen International Airport Investment Development and Operation, Inc.
"We have helped SAW optimize its workforce so they have the right people in the right place at the right time to make the intelligent airport a reality. At the same time, they now have better integration among airport systems, to move further from accurate billing to real-time reporting,” says Hani El Assaad, President, Middle East, India and Africa, SITA.