Increasing flexibility and improving passenger experience
easyJet is one of Europe’s fastest growing airlines. It carries in excess of 50 million passengers each year on 560+ routes, using over 200 aircraft flying between 130 airports. Ensuring an airline can provide a consistent service to each passenger across such a complex route network is the sort of problem that can keep many airline CIOs awake at night.
But not easyJet CIO Trevor Didcock. He selected SITA to manage the rollout and operation of the mobile infrastructure that underpins their Halo platform. Halo gives easyJet employees mobile access to a range of applications, allowing them to deliver a consistent passenger experience across every airport they fly to.
A critical requirement for easyJet is managing growth efficiently. The airline expects to carry 20 percent more passengers by 2014. It also has significant seasonal changes in passenger demand to cope with. To support these dynamics easyJet needs flexibility and scalability in its operations. It needs to be agile and mobile.
Through the Halo platform, employees have access to the applications they need to do their job when and where they need it. That means less paperwork and increased productivity. The platform’s scalability also means it is tailored to cope with seasonal peaks.
“SITA delivered a combination of geographic coverage, a great partnership with Motorola and other vendors, and a capability to offer a fully-managed end-to-end service that offers real value for the money," says Trevor Didcock, CIO, easyJet.
SITA’s Wireless and Mobility solution delivers against easyJet’s requirements in a number of ways. The solution integrates Motorola handheld computers with 3G mobile data and business-critical Wi-Fi connectivity across the airports within project scope. The full project is managed by SITA’s Mobility Center of Excellence and incorporates Mobile Device Management (MDM).
The Wireless and Mobility solution also includes integration and management of applications hosted within SITA’s ATI Cloud. By incorporating SITA service management, the integrated solution provides a single approach across all easyJet’s locations and is specifically designed to accommodate seasonal route changes.
The rollout is governed by a five-year agreement which initially includes 100 devices deployed at six airports. This first stage will enable the boarding of approximately 55,000 easyJet flights per year. Additional airports will be considered during the first six months of operation and easyJet plans to have up to 1,500 handheld terminals at 130 airports across Europe.
More about SITA Wireless and Mobility solution
SITA’s Wireless and Mobility solution is a single, end-to-end solution which provides application mobilization, seamless global connectivity and market-leading devices to airlines, airports and ground handlers. The solution has been specifically designed to help air transport organizations reduce costs, increase ancillary revenues and improve operational performance through mobilizing their business processes.
The Wireless and Mobility solution integrates a number of components including global delivery and management of a variety of devices and tablets thanks to direct relationships with Motorola and Apple. Seamless global connectivity is provided across 190 countries and territories through a range of 2G, 3G and air transport specific Wi-Fi services. Mobilized application integration builds on these infrastructure elements to transform key business processes. Close integration with the ATI Cloud also helps customers’ mobile solutions access information rapidly and respond to traffic fluctuations.