Mobile technology helps deliver airport services
Bristol Airport is the fifth largest in the United Kingdom (UK) outside London. It serves South West England and South Wales, with over seven million people living within a two hour drive time.
More than 100 direct destinations are served by 11 scheduled airlines, including easyJet and Ryanair, as well as the major UK tour operators, TUI and Thomas Cook. KLM, Air France and Brussels Airlines operate multiple flights daily to major European hubs.
Fast Track, a premium service which keeps waiting times at security search to a minimum, and left luggage are among several optional extra services offered to passengers. While Fast Track can be purchased in advance or from self-service kiosks in the terminal, the process for left luggage was heavily paper-based. It accommodated only cash payments and was time-consuming for both staff and customers.
Bristol Airport decided a mobile solution was needed to address these issues and to provide a backup for the self-service kiosks.
SITA’s Wireless and Mobility team developed an integrated solution to fit Bristol Airport’s needs. The solution is based on SITA Managed Mobile Devices (MMD) for the Motorola MC75A, DCR Chip and Pin reader and Zebra Bluetooth printers.
A key part of the solution was enabling passengers to make credit card payments from anywhere in the airport. Software handling all transactions with the banks to ensure funds were transferred to Bristol Airport was installed on the MC75A hand-held terminals with credit card attachments. Zebra printers were used to print receipts for customers.
The solution was a success for Bristol Airport and passengers, delivering the following tangible benefits:
- Many customers commented on the use of mobile computing as very impressive, presenting Bristol Airport as an innovative business.
- Digitalization of paper-based forms meant time to process a left luggage bag was reduced from 10 minutes to two minutes per bag. Extrapolated over a year, that translates into a saving of 160 hours per full-time equivalent.
- Customer experience was greatly enhanced as services were delivered much more quickly.
"SITA delivered an innovative solution, which helped us increase the efficiency of our staff and critically, offer better service for our passengers," says Phil Holder, Head of Operations Support, Bristol Airport.
More about SITA wireless and mobility solutions
SITA’s Wireless and Mobility solution is a single, end-to-end solution which provides and manages application mobilization, seamless global connectivity and market leading devices to airlines, airports and ground handlers. The solution has been specifically designed to help air transport organizations reduce costs, increase ancillary revenues and improve operational performance through mobilizing their business processes.
The Wireless and Mobility solution integrates a number of components, including global delivery and management of a variety of devices and tablets thanks to direct relationships with leading manufacturers. Seamless global connectivity is provided across 190 countries and territories through a range of 2G, 3G and air transport specific Wi-Fi services. Mobilized application integration builds on these infrastructure elements to transform key business processes. Close integration with the SITA ATI Cloud also helps customers’ mobile solutions access information rapidly and respond to traffic fluctuations.