Istanbul Sabiha Gökçen International Airport (ISG) has seen tremendous growth in recent years. To support it, we started a business and IT transformation program in 2012. Although the project is ongoing, progress so far has been very promising.
Simplify and standardize IT
The first phase of our project was to simplify and standardize applications across the airport.
We had many different software products, which caused major integration and maintenance issues. For example, we had two enterprise resource planning (ERP) systems – one for maintenance and another for human resources.
Our standardization project decommissioned the two ERP systems, implemented SAP ERP, deployed business intelligence, and integrated a range of other systems, including retail, maintenance, check-in, and billing.
After the first phase, we were still generating data from other sources that have financial relevance – car park sales data, survey kiosks results, and premium services sales data via our website and mobile apps. We decided to store this information centrally in the SAP environment. The idea was to transform the data into actionable information that could be accessed from a single source.
Although we’ve completed the early phases of our IT transformation project, the digital world is dynamic and there will always be room for improvement. In the two years, to date, we have reduced the headcount in our IT department by 10% while doubling passenger traffic (to nearly 24 million per year).
SITA has supported our transformation from the beginning. This includes a 10-year, US$ 5+ million project, with SITA deploying a number of solutions across the airport – airport operational database (AODB), resource management system (RMS), and flight information display systems (FIDS). Integrating SITA’s systems with SAP was a key part of the ERP standardization and consolidation portion of the project.
Learn more about how SITA’s end-to-end solutions are helping ISG support continuous passenger growth.