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IATA continues to drive improvements in baggage handling
and we welcome solutions, like SITA’s BagJourney, that will
help airlines to comply with Resolution 753. What is clear is
that, if airlines can use baggage data efficiently they will see
results. When one major airline introduced 100% tracking
they saw a 35% reduction in mishandling, so there will be a
combination of savings and improvements in the passenger

Andrew Price, Head of Airport Operations Management, IATA

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