Typical of their comments on the value of the program were these:
Leila Gaines, SITA Global Services Americas
“While working at airports, we at SITA justifiably focus almost exclusively on the IT needs of airports and airlines and how IT can be leveraged by forward-thinking airport business executives to delay or eliminate large-scale construction projects.
“The AMPAP courses, however, demonstrated to me how IT has to be part of an overall strategy - and some of the IT functions an airport executive might focus on may not be part of the SITA portfolio (for example: maintenance systems & ERP).
“From security and safety, to commercial growth and customer service, the AMPAP courses provide a high level but thorough view of the daily concerns of airports of any size.
“The opportunity to work with airport executives from all over the world was quite valuable and eye-opening. They, unlike us, have a fairly limited grasp of the world air travel industry in general, but their understanding of daily airport operations far surpassed that of any of my SITA colleagues. This contrast was educational.
“On a personal level, this understanding of my airport customers' concerns makes me a better partner for them (not to mention the added credibility automatically acquired by the AMPAP Associate title).
“It also allows me to coach my teams on the underlying needs and concerns of an airport. This aspect is important as grounding the next group of SITA leaders to better understand our airport customers has to be an important strategic commercial building block.”
Lorenzo Belicchi, SITA Sales Europe
“Joining the first course in Canada, I found AMPAP to be very useful in increasing my level of professionalism in the field of aviation. This is for many reasons, such as:
- Gaining specific knowledge in the Air Transport System (ATS) arena. The first course gives you an overview of the ATS from a completely different perspective to what we are use to working for SITA. It is not focused on selling products but rather a deep understanding of the everyday life of airports with the issues that they need to constantly address to improve operational efficiencies. The subsequent courses are more specific to subjects like safety, security, financials, planning, management, executive leadership, and so on. These will guarantee that at the end of the program you have the same knowledge as any airport senior executive and can speak their same language, which makes it easier to understand their needs.
- Networking. The AMPAP program is attended by senior executives of airports and airlines who you get to know well. This opens up a wide range of connections that can easily turn into new business development opportunities.
- Experience. You learn not only from the course materials but also through the feedback and interactions with high level professionals. This gives you real life cases that are useful for increasing your expertise in the field.
- Institutions. You become known and familiar with the different roles and responsibilities of institutions like ACI and ICAO, and you can expand your level of contacts inside them.
- Accreditation. Completing the program and getting your AMPAP Associate designation is an important accreditation of your skills and competences and it helps to enhance your reputation in the market.”
Sunil Ankalgi, Senior Manager, Airports, Asia Pacific
“The AMPAP Gateway course material was somewhat challenging to cover in five days but it addresses all aspects of airport management and the role of key stakeholders (ACI, ICAO and IATA for example) in shaping the industry.
“It is a very good course for airport managers and aviation professionals to get an understanding of the airport and general aviation environment. There was also sufficient emphasis on future trends, policies which will shape the airport industry in the future – for example, aspects of future ICAO annex 19 and 20 and also impact of MRZ documents.
“The most important element that brought out the most amount of knowledge, from the trainers, were the course participants. All our collective experiences from different perspectives (airport management, terminal operations, construction, purchasing, security, ANS, IT) created discussions around each coursework topic and now I have gained a much better understanding of airport management.”