Enhanced aircraft tracking capability
SITA will introduce an innovative technology solution which will allow airlines to efficiently and cost effectively track their aircraft.
The solution, which is currently being evaluated by several airlines for testing, will utilize technology that is already installed in the aircraft to provide advanced tracking capabilities.
SITA AIRCOM Server Flight Tracker solution
The SITA AIRCOM Server Flight Tracker solution will enable interested airlines to track aircraft movement by merging SITA’s airline dispatcher center system and airline operations center system (AIRCOM) Server, with its Future Air Navigation System (FANS) ground application, which is available to Air Navigation Service Providers (ANSPs).
The FANS system is already installed in many aircraft, so the solution does not call for extensive additional cost or investment by the airlines.
African accolade no.2
The African Airlines Association (AFRAA) has named SITA ‘Aviation ICT service provider of the year’ for the second year running.
The association’s Aviation Suppliers and Stakeholders Award recognizes excellence in service delivery, innovation and competitiveness to the African aviation industry.
SITA was selected because of its community initiatives and consistent support for Africa’s air transport industry, in addition to providing innovative, cutting-edge technology.
AFRAA and SITA have initiated many joint projects over the past 40 years, addressing IATA's Simplifying the Business and introducing a SITA CrewTablet initiative.
Future-proof Turkish terminal
Turkey’s newest domestic airport terminal at Izmir Adnan Menderes Airport has installed SITA’s AirportConnect Open passenger processing and baggage reconciliation technology.
The common-use offering helps airport operators to make the most effective use of terminal space, while providing airlines with an efficient and cost-effective solution for passenger processing.
SITA also continues to provide common-use and baggage reconciliation services for the airport’s main terminal.
The solution will enable the airport, its airlines and handling agents to access their respective IT applications in real time on shared equipment.
They will be able to use any airport desk, gate or self-serve kiosk for passenger check-in, bag drop and boarding for maximum flexibility and convenience.
SAA renews outsourcing contract
South African Airways (SAA) has renewed its outsourcing agreement with SITA for domestic network services, desktop and associated server support services.
SITA is setting up an around-the-clock command center for desktop and network management. It will also help SAA to implement transformational IT projects.
The agreement covers 130 international sites, 30 South African sites and more than 7,000 desktop and laptop devices.
SAA’s CIO, Phinda Ncala, said: “To enhance passenger service and ensure we remain competitive, we need to transform the way IT operations delivers services to the business.
“This new agreement builds on our long-standing relationship with SITA, and will ensure IT and business alignment, while integrating new innovations and reducing costs.”
ITravel® enhances mobile services
Passenger mobile services just got better with the upgrade of SITA’s iTravel® for 120 airlines and ground handlers.
The service allows airlines to implement passenger booking and check-in apps for Android and Apple phones and a web app for mobile usage on other devices.
For users of SITA’s Horizon Reservations and Departure Control Services, iTravel incorporates the latest interfaces and technology to provide a better service to passengers.
Any changes to platforms will be managed by SITA with updates made available to all users, thanks to a SITA Application Programming Interface. For example, boarding passes are fully IATA and TSA compliant.
iTravel offers secure and streamlined access to shopping, booking, check-in, flight and airline information, and loyalty functionality. It provides valuable business intelligence on customer behavior and value to the airline, helping to generate revenues.
Airlines using the latest iTravel have all reported increases in mobile services usage by their passengers.
SITA scoops third emerging markets award
SITA was named 'Best Airport IT Service Provider' in the recent Emerging Markets Airports Awards (EMAA) in Abu Dhabi.
The award recognizes SITA’s 'Intelligent Airport' concept, which involves tracking, managing and sharing real-time information among all stakeholders in the airport ecosystem.
This in turn optimizes airport processes and decision-making, helping airports to become more proactive and predictive in enhancing the passenger journey.
The EMAA also applauded SITA’s tailored solutions for regional airports and for using integrated IT solutions, which play a crucial role in optimizing airport processes.
This marks the third time SITA has received an EMAA Best IT Service Provider award.
Indonesian airport transformation
PT Angkasa Pura 1 (Persero), which operates 13 airports across Eastern Indonesia, has implemented SITA technology as part of its transformation of Indonesia’s airports into world-class facilities.
This includes SITA’s AirportConnect Open, passenger flow monitoring and local departure control. The platform is being deployed across all airports using virtualization technology.
Angkasa Pura I’s CEO, Tommy Soetomo, said: “We have set an aggressive timeline to deploy the technology in all our airports within a year. This will allow us to cater for the doubling of passenger numbers expected in Indonesia over the next five years.”
Integrated with SITA Airport iTrack, the system allows the airport operator to monitor the number of passengers from check-in and through the airport to boarding.
This provides accurate revenue collection, while speeding up check-in and passenger processing and improving passenger experience.
Smart Technology Award for SITA and Virgin Atlantic
SITA and Virgin Atlantic Airways have received a Smart Technology Award from The Wearables 2014, the leading awards for wearable technology. The award recognizes a pioneering pilot that tested how Google Glass and Sony SmartWatch could enhance the passenger experience. See ‘Breakthrough year for smart gadgets'.