Voice & Convergence

Harmonized voice and data services across remote outstations or within the airport campus

SITA's Voice and Convergence solution guarantees:

  • Simplified management
  • Clear visibility and control of costs
  • Unparalleled support via our 24 x 7 global help desk

SITA know-how

SITA has unrivalled knowledge of information and communications technology (ICT) in the air transport industry (ATI). We boast the richest communications infrastructure dedicated solely to the ATI, delivered over the world's most extensive network.

SITA provides and manages complex communication solutions for its air transport, government and global distribution system (GDS) customers worldwide. Our solutions are complemented by consultancy in the design, deployment and integration of communication services.

With a unique "hybrid" mix of network solution building blocks, SITA can engage with airlines site-by-site to create solutions tailored to your specific needs.

Our global presence, industry experience and know-how mean:

  • Optimized infrastructure
  • Reduced complexity
  • Strong service level agreements
  • Leveraged data network



Benefits

SITA's Voice and Convergence solution provides significant savings through consolidation of voice and data networks, using fewer circuits from the public switched telephone network (PSTN).

In addition to circuit savings, an Internet protocol (IP) infrastructure requires less time for moves, adds and changes. It often eliminates the need to hire outside vendors or service providers to handle them, as they can often be completed by the user.

Additional benefits include:

  • Reduced total cost of ownership (TCO)
  • One supplier for all voice/data services - one stop shop
  • One integrated bill
  • One support process
  • One set of service level agreements (SLAs)
  • Better tariffs, homogeneous solution under a single maintenance contract
  • Clear visibility on overall telecommunications spend

Features

SITA's Voice and Convergence solution includes the following features.

  • Voice assessment to identify potential savings
  • Full IP Telephony features (free on-net, low rates for off-net, corporate PBX features)
  • IVR / Automatic Call Distribution (ACD) for contact centres
  • Fully managed end-to-end solution (Managed Contact Centre)
  • Avaya-Cisco partnership. Pay as you go model - no capital expenditures
  • Global help desk with 24x7 and field support