Infrastructure Management Services

A service integration solution

SITA Infrastructure Management helps simplify your operations by reducing the number of suppliers you work with.

Through leveraging your global presence, you will achieve increased cost control and reduce your costs.

Infrastructure Management also enables you to focus on strategic initiatives as it facilitates access to innovative technologies.

In the video below, Pierre Sola, Senior Bid Manager, further explains the benefits and features of SITA Infrastructure Management.

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SITA know-how

Infrastructure Management is a fully customizable solution that offers you a tailored portfolio of integrated and end-to-end managed products and services.

The responsibility for managing a diverse range of services from multiple providers will progressively be transferred to SITA, allowing you to focus on your core business. Services include:

  • International and domestic IP VPN
  • Voice (IPT and PBX)
  • Managed LAN
  • Cabling
  • Core network support,
  • Vendor management
  • Service management.

Infrastructure Management is built on three core differentiators:

  • Customized pricing models
  • Simplified operations
  • Facilitated access to innovation

Any product or service from SITA's Communications & Infrastructure Solutions portfolio can be offered as a component of this tailored solution. When the solution involves services that are not in the portfolio, SITA will work with you to identify the best third-party suppliers to ensure a fully integrated solution. You will also be able to access leading products through our exclusive partnerships with specific suppliers.

Benefits

Infrastructure Management uniquely addresses the needs of the airline industry.

Customized pricing models

Manage your IT costs in line with your business requirements.

Examples of customized pricing models include a price per-passenger boarded model, a role-based utility model, an all-inclusive remote-office model or even an entirely bespoke model.

Benefit from:

  • Pricing models aligned with your business indicators
  • Cost transparency
  • Simplified budgeting
  • Greater predictability & more control

Simplified operations

With a single partner, we will transfer the various relationships and contracts you are managing worldwide to SITA. You can access a real-time self-service management portal that includes customized dashboards, contract and invoice management, and order processing.

Benefit from:

  • Standardization of workflows, processes & service level agreements (SLAs)
  • Streamlined products & services catalogue
  • Eliminate time & resources currently required to manage suppliers
  • Instant meaningful visibility of services through a customer portal &consolidated reporting
  • Reduced turnaround time to close or open new outstations

Facilitated access to ATI innovation

Reap the benefits of cloud computing, desktop virtualization or VoIP through joint strategy reviews, transformation projects and innovation planning.

Benefit from:

  • On-demand access to skills & resources to support your new projects
  • Allocation of internal resources to strategic initiatives
  • Minimized impact of technology & supplier changes (service-oriented architecture)
  • Mitigated risks associated transforming to Airline Infrastructure Management ("as-is" transition)

Features

Infrastructure Management includes the following key features.

  • Customized service catalog
  • Real-time self-service management portal
  • Fully managed end-to-end SLA
  • Identification & recommendation of transformational services
  • 24/7 on-site & remote support in over 220 countries
  • Access to SITA's Center of Excellence
  • ITIL certified
  • Unique & proven transformation journey process
  • Access to a comprehensive suite of SITA products & services
  • SITA's exclusive partnerships with leading third-party suppliers & consultancy services