Web-Vision
A valuable service management portal for your organization
SITA Web-Vision provides you with information about your network performance, status, inventory and ticket reports at any time.
Overview
SITA Web-Vision provides real-time and historical service management information. Access it at any time, through a user-friendly Web interface. Always view the latest information with no need for software updates or maintenance.
Web-Vision allows network and IT managers to track and resolve operational issues in real-time. Monitoring and trouble ticket management features expedite help-desk functions.
Executives can leverage Web-Vision to measure quality of service (QoS). It helps you qualify SITA performance and anticipate future capacity requirements.
Web-Vision provides greater information and rapid online visibility to any operational or performance-related issue.
Web-Vision also offers network inventory, monitoring (alarms and status) and topology.
Benefits
SITA Web-Vision provides the following benefits:
- Lowers support costs
- Makes IT and network investments more predictable
- Expedites resolution of network issues
- Improves customer service
Features
SITA Web-Vision includes the following features:
- Refreshes the topology map every 60 seconds, providing current status of all network elements
- The Alarm History provides an historical view of the network and component element of the service (e.g. local loop, interface on router)
- QoS reports and graphs provide insight into VPN performance and capacity
- Web users can activate online performance tests and retrieve real-time and historical QoS data
- Accessible via the Internet or ServiceNet
Case Management:
- A complementary feature accessible from Web-Vision for managing trouble tickets
- Open, update, track the progress of trouble tickets and generate historical reports on tickets
Web-Vision addresses the following services:
- IP VPN
- Intranet Connect
- LAN Access
- ATM Access
- Frame relay access
- Voice services (including Voice over IP)
- Other data network access (P1024 B/C, X.25, X.28)
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