Ticketing

Automated ticketing and state-of-the-art, real-time sales reporting facilities

Airline tickets generated automatically ensure consistent, clear, accurate transactions. They also provide real-time provision of data – a vital asset for any business.

Ticketing provides the software to automate any airline’s ticketing operation. It generates passenger travel documents in multiple formats, including electronic tickets.

Ticketing is available worldwide. It is an integral part of SITA’s Horizon portfolio, a suite of products that enable you to simplify your distribution.

Overview

Ticketing delivers automated ticketing and state-of-the-art, real-time sales reporting facilities. It complies with International Air Transport Association (IATA) and Air Transport Association (ATA) standards.

Ticketing provides comprehensive automated sales activity, electronic ticket usage, and financial reporting for individual ticket agents, independent sales offices and the entire airline.

With Ticketing, you receive:

Up-to-date, accurate and detailed sales, activity and financial reports from the entire airline, all ticket agents and independent sales offices
Rapid access to data and the minimization of errors – improving financial management and ultimately your bottom line

E-Ticketing

Electronic tickets, like paper tickets, document sales – but unlike paper ones, they also track the use of the ticket. The e-ticket database is separate from the airline’s reservation database, and is independently accessible.

E-ticketing is available for all on-line flight segments and interline flight segments (where bilaterally agreed). An e-ticket may be sold by the airline, a global distribution system (when participating at this level), or an interline partner (where bilaterally agreed).

With SITA’s state-of-the-industry e-ticketing ground handling capabilities, e-tickets may also be used in airports where your flights are ground handled. An automatic daily download of all e-ticket coupon changes is provided to your financial systems; electronic tickets are included in all sales reports and financial data.

Benefits

Ticketing provides the following benefits.

Expedited and less expensive passenger transactions
Improved accuracy and legibility
Increased security
Increased customer retention
Ability to meet changing demands of your business environment
Ensured compliance with International Air Transport Association (IATA) and Air Transport Association (ATA) standards

E-ticketing provides the following benefits.

Reduced costs

Saves money by eliminating paper and postage-related costs
Promotes low cost distribution channels, such as airline Web sites
Enhances passenger handling with automation for example, using kiosks, the Internet and mobile phones

Increased productivity and control

Maximizes agent productivity by turning call centres into revenue centres
Eliminates lost and stolen tickets
Reduces the opportunities for fraud

Improved service delivery

Supports alliance and partner airline interline e-ticketing requirements
Ticket changes and/or refund requests are processed more easily
Supports ground handling options (i.e., where your airline is ground handled)

Features

Ticketing offers a wide range of features to improve the productivity of both ticketing and financial management.

Multiple ticket formats can be generated automatically (e.g., TAT, OPTAT, ATB2, OPTATB and electronic tickets)
Automated Ticket and Boarding pass 2 (ATB2) functionality includes credit card charge forms, itinerary and address cards
ATB2 coupons, with encoded magnetic strips, may be read at check-in and/or used to read ticket data at revenue accounting
Electronic tickets may be sold by partner airlines and global distribution systems for both online and interline itineraries
Conjunction tickets are issued automatically and an itinerary of up to 20 segments may be issued
Easy-to-use document issuance screens are provided for user guidance
Multiple printer types are supported allowing you to use your own choice of equipment and vendor
The system also has state-of-the-art interfaces to Reservations and Airfare

Financial intelligence

Ticketing also offers on-demand and automated printing of management reports. These include:

Sales summaries of agent and office productivity
Sales reports including refund and exchange information

Real-time financial data can be electronically distributed as required, based on specified financial periods. Financial data can also be reported to the bank settlement plan (BSP) or in-house system based on specified or user-defined financial periods.

Ticketing can provide financial data for use in revenue accounting software (such as Passenger Revenue Accounting).