Smart Front End GUI

Helping you transform your business by simplifying your agent reservation host interface

Smart Front End GUI uses a completely standard non-proprietary open systems architecture designed to be adapted specifically to the customer’s requirement.

By providing simple navigation and clear, well-defined screens for your reservation agents, Smart Front End delivers:

Reduced training costs
Improved customer service
Increased agent flexibility
Increased call centre revenues

Smart Front End is used in airline reservations centres, outsourced call centres, city travel offices and airport ticket desks.

Overview

Smart Front End GUI uses a completely standard non-proprietary open systems architecture adaptable specifically to your requirement.

Navigating SITA Smart Front End is simple and intuitive

Access functions through module menus, sub-menus and shortcut keys
Input fields use standard travel industry codes
Context-sensitive help and graphical calendars make it even simpler for agents
Tab order, field displays, field pre-population and default keys have been implemented to reduce keystrokes

Implementing Smart Front End is simple and intuitive

Provides a clean interface to SITA Reservations, SITA eTicketing and SITA Airfare
Accessable via a secure Internet protocol (IP) network
Minor configuration changes take only a few minutes to implement
SITA can provide "train the trainer" guides and one-to-one training

Benefits

Smart Front End GUI provides the following benefits.

Increased call centre revenues

Agents can focus on sales rather than dealing with legacy systems
Agents can engage with customers and determine if they're receptive to higher revenue fares

Reduced training costs

Consistent user interface reduces training times from weeks to days

Increased agent flexibility

Rapidly deployed to any location
Outsource call centres
Optimize home workers
Outsource reservations directly to business customers

Improved customer service

Simple interface makes reservations easy for occasional users
Familiar command-line interface for expert users – with new graphical features
Integrated with customer systems such as frequent flyer databases, local payment gateways, and local fares databases

Improved customer loyalty

With no need to worry about cryptic host formats, agents have more time to concentrate on customer needs.

Features

Smart Front End GUI interface includes the ability to:

View and sell air availability
Create and amend passenger name records (PNRs)
Edit itineraries
Retrieve PNR and passenger lists
Use the interface in terminal emulator mode
Access fare and pricing information
Issue tickets (paper and e-tickets)