Proactive Fault Management Service
Get instant status of monitored devices and sites
The Proactive Fault Management (PFM) Service provides IP network and device events correlation, fault detection and resolution capabilities.
Overview
Organizations are changing the way they approach communications as they acknowledge that they must become more agile and cost-effective. As part of this, applications and processes are increasingly integrated over multiple networks. But, when communication problems occur on networks that are sourced from different providers, problem resolution and knowledge-sharing often become complex.
Proactive Fault Management (PFM) provides an integrated monitoring and fault restoration service for IP network customers. This extends over the entire operational phase of the contractual lifecycle.
Benefits
PFM Service benefits include:
- Simplified service support with one point of contact
- Faster incident resolution
- Network independent − PFM can be offered for SITA and non-SITA services consistent standards and processes worldwide
Features
PFM Service includes:
- Proactive fault management provided by the SITA Command Centre (SITA's unified global operations and support organization) for all the customer's devices
- Root-cause analysis performed by the monitoring tool behind PFM to quickly identify issues
- Standard troubleshooting procedures are run immediately to resolve the incident in order to minimize downtime impact
- Up/down monitoring is performed on all targeted devices
- Monthly reporting available for pro-actively managed incidents
- Notifications sent directly to customers every time an incident is opened
- Visibility of incident notifications, devices availability and standard performance reporting through the SITA customer portal
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