Mobile workers don't have time to browse heavy Web pages or to enter complex data. They need access to the applications on their handhelds through graphical interfaces that adapt to their specific devices and tasks.

With SITA Mobile Middleware Service, mobile workers can access the right information at the right time without searching, scrolling or manual entry.

Based on Appear IQ context-aware technology, Mobile Middleware Service bridges mobile workers' devices with business applications using any available wireless network at the airport (wifi and/or 2G3G nework).

Mobile Middleware Service provides all mobile support functions, including:

• Data synchronization
• Network switch & off-line mode
• Central device management (over the air maintenance and control)
• Multiple applications supported on one device

Mobile Middleware Service deploys shared platforms in a large number of airports, eliminating the need for airline-specific mobilty systems, and providing standard wireless communications at every out-station. And, because SITA provides a fully managed service, it eliminates the need for up-front investment.

Mobile Middleware Service supports the following activities.

Ramp management & turnaround

• Fueling
• Ground equipment
• Catering
• Cleaning
• Baggage handling
• Other processes where task / resource management & scheduling are necessary

MRO / aircraft maintenance management

Repairing mechanical or electrical devices on the aircraft

Airport management & passenger processing

• Security (eg, biometrics)
• Safety processes
• Mobile boarding / check-in
• Special passenger assistance - passengers with reduced mobility (PRM)