Messaging Business Assessment (consultancy service)

Explore strategic messaging alternatives

The Messaging Business Assessment reviews an organization’s messaging capabilities, explores messaging options with particular regard to price, integration and strategy, and makes recommendations.

Overview

The Messaging Business Assessment reviews your organization’s messaging capabilities, explores messaging options with particular regard to price, integration and strategy, and makes recommendations.

The messaging options now available are complex and have to be appropriate for, and integrated into, diverse organizations. The messaging market is also developing quickly, creating challenges for organizations wanting to upgrade their existing messaging capabilities.

This consultancy service is of particular relevance to organizations:

With a need to explore and compare sourcing options
About to go through a merger or acquisition and needing to integrate messaging systems/technologies
Needing to assess their own organization or potential acquisition during due diligence
Looking to upgrade or change their infrastructure (e.g., need to upgrade; integrate e-mail with other services; want to standardize technologies; introduce new services eg: IM, BlackBerry or mobile solutions)
With current performance or stability issues: outages, spam, viruses, security concerns, or requiring tactical fixes and long-term stability
With compliance and regulatory concerns and issues
With no visibility of current costs, and wanting to explore ways to lower cost
With messaging services that need to be covered in disaster recovery and business continuity plans (BCPs)
That need a messaging services base line or health check

Benefits

Key benefits of this consultancy service include:

Gaining insight into your current service
Helping you make informed decisions
Bringing your services up to date

Features

Features of this consultancy service include:

An examination of messaging impact on the network
A visible baseline of the current service
An exploration of strategic alternatives to enable and support the right decision for the organization moving forward
Analysis from credible and experienced consultants using proven methodology

SITA’s consultants will examine:

Messaging services including, e-mail, IM, mobile integration, internet messaging access and SMTP
Messaging impact on the network
High-level future state design based on a managed service using either Microsoft Exchange or Lotus Notes

This service covers

1) Data gathering:

Workshops with customer representatives, IT management, technical and business units
Questionnaires to gather information in a consistent format and possibly from a distributed audience
Volumetric data gathering (optional) to determine messaging traffic profiles and patterns