IP Telephony

Gain affordable voice over IP with end-to-end support

Today’s airports and airlines are experiencing an ever-changing business model.  The use of efficient and flexible communications technologies is key to running a successful operation. 

SITA’s IP Telephony helps you anticipate and facilitate the design, management and the support of this transforming business environment. 


Flexible technology

The commercial aviation sector is quickly replacing obsolete TDM telephony with new IP technology to reduce maintenance costs and become more competitive. SITA’s IP Telephony service offers flexible technology when it comes to additions, deletions and the relocation of your end-users and system communications structure.   

End-to-end service

SITA’s IP Telephony offers a fully managed service through the world’s most extensive IP communications network. With a presence in over 200 countries, our services offer worldwide reach

SITA field engineers are available to ensure your IT systems have minimal downtime and remain fully updated. Our end-to-end management ensures you receive a high quality service by delivering a single integrated telecommunications solution and eliminating multiple vendor complexities.

World-class business partners

SITA’s IP Telephony is brought to you by merging leading technologies from Cisco and Avaya. Our key industry service providers include Orange Business Services, Worldstone and Touchbase, which allows us to provide the most efficient solutions to our customers.

Adaptable pricing

With SITA you receive flexible and seamless pricing which lets you take advantage of either CAPEX or OPEX pricing.  We work with you to determine which pricing structure is most convenient and cost-effective for your business to save you time and money.


SITA's IP Telephony provides the following benefits.

  • Increase employee productivity and/or mobility
  • Simplify your operations
  • Lower network costs, reduce equipment costs


SITA's IP Telephony includes the following features.

  • SITA consulting and technical expertise for migration to IP Telephony
  • Fully managed IP Telephony system, from planning to implementation and management
  • Administratively handles multiple locations as a single system
  • Scalable
  • Integrates with new IP based applications

Professional services

Giving you access to our trained and certified engineers and consultants, who are ready to assess your requirements and help you adopt an IPT architecture to suit your business situation. SITA Professional Services conduct this activity with specific modules:

  • IPT Business Assessment
  • IPT Design and Specification
  • IPT Solution Validation

Integration services

Helping you buy, test, configure, ship, install, maintain and monitor IP telephony equipment internationally. International services include the site survey and staging of all equipment. It also encompasses all the support and maintenance of these products, with several options including:

  • Anti-virus update and preventive software maintenance
  • Enterprise remote management (ERM) for proactive maintenance inclusive of fault management and performance management

Network services

For carrier-grade connections over a private VPN, offering real-time class of service, also called Voice over IP VPN (VoIP VPN) service.

SITA Global Services (SGS)

IP Telephony is supported by SITA Global Services (SGS) which provides you with global business continuity through a flexible service model. Our monitoring service ensures your IT systems are reliable and available, around the clock, around the world.

Our experts proactively monitor your infrastructure, identifying and resolving problems often before they impact your services.


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