IP Telephony (Cisco & Avaya)

Implement a full IP-based voice service immediately or gradually, depending on your needs

There are enormous advantages from an Internet protocol Telephony (IPT) solution − including cost savings achieved by converging voice, data and video over an IP connection to the desktop.

SITA makes it happen with its leading edge IPT solutions, including tailored consulting and end-to-end support.

SITA's IPT extends the reach of our global high-quality Voice over IP service to enterprise telephony by using existing local area network (LAN) infrastructure.

Overview

The best way to assess the savings potential and business transformation capabilities of IPT is a Total Cost of Ownership (TCO) consultancy.

The TCO consultancy analyzes your current voice telephony usage and makes appropriate recommendations. It also offers a full deployment of the end-to-end technical solution, including support and maintenance.

SITA can:

Help you decide whether IP telephony is the way forward for your business
Provide you with a solution that gives the best balance between performance and cost
Deliver a detailed solution that is fully managed by SITA and for which you do not have any CAPEX investment
Ensure the appropriate solution is supported and maintained by professionals

Benefits

SITA's IPT provides the following benefits.

Increase employee productivity and/or mobility
Simplify your operations
Lower network costs, reduce equipment costs
Connect to Voice Exchange for the lowest offnet international rates

Features

SITA's IPT includes the following features.

SITA consulting and technical expertise for migration to IP Telephony
Fully managed IP Telephony system, from planning to implementation and management
Administratively handles multiple locations as a single system
Scalable
Integrates with new IP based applications

IP Telephony service includes:

Professional services

Giving you access to our trained and certified engineers and consultants, who are ready to assess your requirements and help you adopt an IPT architecture to suit your business situation. SITA Professional Services conduct this activity with specific modules:

IPT Business Assessment
IPT Design and Specification
IPT Solution Validation

Integration services

Helping you buy, test, configure, ship, install, maintain and monitor IP telephony equipment internationally. International services include the site survey and staging of all equipment. It also encompasses all the support and maintenance of these products, with several options including:

Anti-virus update and preventive software maintenance
Enterprise remote management (ERM) for proactive maintenance inclusive of fault management and performance management

Network services

For carrier-grade connections over a private VPN, offering real-time class of service, also called Voice over IP VPN (VoIP VPN) service.