EnterpriseSelect

Simplify your IT structure, reduce total cost of ownership (TCO) and enhance the effectiveness of your IT organization

Intense market pressures mean services need to be delivered quicker, more efficiently, and at a lower cost.

SITA EnterpriseSelect services are client-tailored to increase the predictability of your IT expenses and optimize their mapping to your changing business needs and cycles.

Overview

Best-practice deployment and management of information technology help airports boost return on investment (ROI), enhance customer service, streamline operations and drive down costs.

But managing and maintaining a state-of-the-art infrastructure across the entire enterprise can require significant investment in IT staff, equipment and tools.

SITA Enterprise Select lets you contract the services that best fit your business model, saving you money while boosting performance and productivity. It helps you navigate the many challenges and choices that comprise today's fast-changing IT landscape.

EnterpriseSelect can provide IT support to more than 200 countries – ensuring consistency of service and minimized costs through a single client interface.

Benefits

SITA EnterpriseSelect provides the following benefits.

Helps you remain competitive in a complex, labour-intensive environment
Increases predictability of your IT expenses
Reduces IT operational expenses
Lowers asset lifecycle costs
Better control and cost position through service level agreement (SLA) based metrics
Enhances tracking capability, standardization and accountability

Features

SITA EnterpriseSelect is modular, highly customizable, and offers best-in-class services.

Modules

Key service families within the EnterpriseSelect portfolio include the following.

IT Service Desk

Provides “One SITA” single point of contact (SPOC) for end-to-end incident management and service support, including self-service and SITA remote management support.

Global Support Services

Regional/global on-site service provisioning and on-site maintenance and support services with truly unmatched global presence in over 220 countries.

IT Asset Management

A set of services that assist customers in the lifecycle management and optimization of IT assets across the enterprise. Key offerings include hardware and software license management and compliance.

LAN Management

Local/central management services and support of LAN/Wireless LAN environments, including Availability & Capacity Management, LAN Security, and LAN Design/Build Services.

Server Management

Addresses the need for high availability and application uptime with a full range of services that cover the operational management and support of servers within your enterprise, including User/System Admin, Availability and Capacity Management, LAN Security, Remote Back-up and Restore, and Installation Services.

SITA also offers Technology Planning and Deployment services to support your company’s evolving information technology needs into the future. Offerings include:

Project management
Site audit services
Technology refresh
Infrastructure roll-out and integration