Corporate Messaging

Corporate messaging options combining application, infrastructure and proactive management and maintenance

SITA's Corporate Messaging service is a managed offering for organizations that require managed messaging and collaboration services based on Microsoft technology or Lotus Notes.

With Corporate Messaging services from SITA, your air transport organization can benefit from:

Performance improvement
Risk management and reduction
Cost control

Overview

Running a corporate messaging infrastructure means:

Understanding total cost of ownership (TCO) and controlling costs
Ensuring service continuity at all times and avoiding data loss
Refreshing technology to benefit from upgrades and new features to satisfy end users
Monitoring platforms and guaranteeing service quality
Complying with legal and regulatory obligations
Guaranteeing security of messaging applications

SITA’s managed corporate messaging solutions for e-mail and instant messaging include Microsoft Exchange and Lotus Notes, all with anti-spam, anti-virus, archiving and continuity for compliance and reliability.

Data management options simplify archiving and retrieval of e-mails and instant messages to help you comply with regulatory requirements.

Benefits

Benefits include:

Cost predictability and control
Reduced costs through license management, consolidation and out-tasking
Seamless transfer of systems

Features

Flexibility

Choose from several corporate messaging solutions and worldwide locations
Select hosting at our locations or on your premises
Choose from simple remote management, to fully managed, from standalone, to fully integrated with your active directory

Transforming your messaging infrastructure

Taking over the existing infrastructure operation
Building the solution with proven industrialized blocks
Migrating to a new consolidated environment

Everything an enterprise needs for messaging

Fully-managed Microsoft Exchange servers
24x7 global coverage with guaranteed service levels
Customer operations manager, focused on your business
Fully integrated into your enterprise directory services
Secure with anti-spam and anti-virus services
Backup and recovery support options include: mobile messaging, archiving, secure messaging, instant messaging and fax and SMS

Comprehensive service support

Extended service management – a named resource, monthly reporting, performance enhancement recommendations and SLAs for a guaranteed quality of service
Fault management and end-user support – professional worldwide 24/7 support in multiple languages and online support for speedy fault resolutions and end-user support

Reports

Comprehensive standard reports based on leading messaging reporting tools
Statistic reports on: mail traffic flows, mail traffic volumes, mailbox use, public folder use and anti-virus
Customized reporting available

Corporate Messaging