Consumer Online Reservations Service (SCORS)
Major economic benefits with direct online sales
Every airline must focus on costs in today's challenging environment. Online passenger booking has a dramatic impact on airlines' financial performance.
The market demands online booking — whether you're ready for it or not. If you're not, you need a service that can be implemented quickly and is truly cost-effective.
Consumer Online Reservations Service (SCORS) offers quick and easy online booking for Reservations customers.
Overview
Direct online sales deliver major economic benefits, including:
- Reduced GDS fees
- Reduced staff costs as the customer does much of the work
- More e-ticketing, which provides major cost savings
- Increased customer empowerment and hence customer satisfaction
SCORS is fully operated and maintained by SITA. It allows your information technology (IT) professionals to concentrate on other priorities.
Its standardized functionality enables us to keep costs to a minimum and provide a strong support team. Service upgrades are available to all users and are quickly and easily implemented.
SCORS also offers:
- User registration and profiles
- Multi-language capability
- Access to multiple payment service providers
- Management information and reporting
Benefits
SCORS ensures a rapid return of investment (ROI) by providing the following benefits.
Cost-effective implementation
- Minimal capital or overhead outlay required
- Self-funding — savings in GDS expenditure through direct selling and increased usage of e-ticketing cover costs
Reduced costs
- Reduced GDS costs
- Eliminated cost of paper tickets — through e-ticketing
- Reduced staff costs — through self-service booking
Increased market penetration
Customers can purchase tickets 24 x 7.
Fast implementation
Meet market demands — and reap economic benefits — as quickly as possible.
Seamless integration with no expensive GDS fees
- Connects seamlessly to SITA Reservations and SITA Ticketing
- No extra GDS fees
Features
SCORS includes the following features.
- Rapid deployment
- Fully hosted, operated and maintained by SITA
- Standardized implementation
- User registration and profiles enable targeted marketing of services
- Multi-language capability
- Access to multiple payment service providers
- Search by price and/or date availability
Management information and reporting
Standard reports include:
- Number of bookings made
- Visitors to the booking engine for a given period of time
- General page and user session statistics
- Profiles created
