Application Business Benchmarking (consultancy service)
Monitor and improve applications to increase business performance
Receive a clear benchmark of select applications operating over your network; the key business processes an application supports; and the usage profiles of end users.
Overview
Organizations that benefit from Application Business Benchmarking from SITA want to:
- improve business performance
- measure performance of a recently deployed application
- deploy new applications and need a snapshot of current performance for a before and after picture
- upgrade or change its network or server infrastructure (data centre consolidation)
- resolve performance or stability issues
- have visibility into current application performance
- check the service block
Key benefits of this consultancy service include:
- business-level perspective of application performance
- mapping of application process with business processes
- benchmark of select applications operating over the organization’s network
- controlled and repeatable test procedure for future comparison
- reference to assess the impact of future or planned changes
- usage profiles of end users
Features
SITA consultants providing Application Business Benchmarking to organizations will:
- determine the functionality of the system and map the key application tasks
- build a script of application tasks to ensure continuity of data captures between tests
- capture application/network traffic as scripts are executed
- profile the application communication behaviour
Consultancy deliverables and results
An organization undergoing Application Business Benchmarking will receive the following deliverables from their SITA consultant(s):
- a primary task list per business process, with owner and required response time
- an application profile with scripts built upon the technical transactions supporting these tasks
- usage data regarding these transactions collected from the network and imported into the performance model
- a “health status” of the application over the existing infrastructure
Methodology
SITA consultant(s) work to the following methodology for this service:
1. Data gathering:
- determine the business processes
- construct a business process matrix
- build business transaction scripts for benchmarking
- deploy capture agents and collect traces
2. Analysis:
- import traces
- provide an initial health check on application performance
3. Report and present:
- produce and deliver a summary report with findings
- present results in a workshop
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