AirportHandling Manager

Making sure airports and handlers have the right resources available at the right time and in the right place

In the high-pressure ground-handling environment, quick decisions are needed. Successful ground handling in today’s modern airports requires sophisticated capacity and resource management.

AirportHandling Manager is an expert software tool for airports and handlers to plan, schedule and manage mobile ground resources. The system supports the management of staff and mobile ramp equipment from the capacity resource planning level down to detailed task allocation.

Overview

AirportHandling Manager consists of four modules: Ground Resource Planner, Shift Planner, Roster Manager, Job Manager.

Ground Resource Planner

Assists in making strategic decisions, such as the number of mobile ground resources needed for the next season.

Shift Planner

Takes the demand curves calculated in the Resource Planner and allows shift profiles to be fitted over the demand curves, minimizing the staff levels required. This module can determine optimum levels for daily shift periods in the planning date range or create a shift system based on human resource demand.

Roster Manager

Allocates individual staff members to a work roster, taking into account demand as calculated using Shift Planner, plus applicable labour legislation, regulations and agreements, staff holidays, training and staff preferences. Employees can view their rosters and request shift swaps.

Job Manager

Allocates staff, task teams and critical equipment to flights and work areas in short-term operational environments based on service level agreements or internal rules.

Job Manager can help resolve conflicts when changes in demand occur by communicating directly with staff in the field. It can also assist radio dispatchers through the “Voice Communications” screen, which provides prompts for outgoing messages and a quick lookup of tasks based on employee call signs.

Benefits

AirportHandling Manager provides the following benefits.

Optimized staff levels and productivity
Increased return on ground handling investment
Minimized aircraft delays caused by incorrect staffing levels
Improved passenger throughput
Greater customer satisfaction
Fewer tenant complaints because of consistent and equitable assignment of resources

Features

AirportHandling Manager allows for the planning and scheduling of staff and equipment at all levels.

Long-term strategic planning to find optimum resource levels to meet forecasted demand curves
Comprehensive “what-if” planning tool to proactively identify potential bottlenecks
Allocation of individual staff members to a work roster, allowing employees to view their rosters and make shift swap requests
Expert guidance to effectively resolve allocation conflicts due to deviations from planned operations (flight delays, cancellations, unscheduled flights, etc)
Post-operations analysis to assess performance and trends for future planning improvements.

AirportHandling Manager is available to airports worldwide and can be used either a standalone product or as a fully integrated component of SITA’s Airport Management Solutions, which includes: